Field Service Technician - South Texas (Houston or San Antonio Based)

Job description

About Us Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. Job Description: WHY THIS ROLE MATTERS SkinHealth Systems devices power treatment menus in thousands of provider practices worldwide — and when a device needs maintenance or repair, providers are counting on a skilled technician to show up, solve the problem, and restore their ability to deliver treatments. The Field Service Technician is that professional: a technically expert, customer-facing representative of SkinHealth Systems who travels to provider sites to install, maintain, and repair electro-mechanical devices with minimal disruption to the practice. This is not a desk role — it is a high-autonomy, high-responsibility position where technical precision, professional presence, and service instinct are equally important. The quality of every field visit directly shapes provider confidence in SkinHealth Systems and the devices they depend on. WHAT YOU’LL DO Travel to provider sites to perform installation, preventive maintenance, and repair of SkinHealth Systems electro-mechanical devices, with the substantial majority of time spent in the field. Diagnose and troubleshoot device issues on-site using structured problem-solving, escalating to Technical Support or the Repair team when remote resolution or RMA processing is required. Submit complete and accurate field service tickets, ATP reports, and all required documentation daily, maintaining the data integrity standards required for operational reporting and compliance. Represent SkinHealth Systems professionally at every provider interaction — punctual, appropriately attired, and communicating with the care and consistency that reflects the company's service values. Educate and instruct providers and their staff on device use, care, and maintenance best practices as part of every service visit. Support internal operational teams — including Technical Support, Engineering, and Training — with field insights, process improvement input, and completion of cross-functional department projects. Participate in new-hire training, sharing field expertise and practical learnings with incoming Field Service Technicians. Perform other duties as assigned. WHAT WE’RE LOOKING FOR Required High school diploma or equivalent. 3+ years of experience in technical field service, technical support, or electro-mechanical device manufacturing; IoT/connected device experience is a strong asset. Demonstrated knowledge of and experience with electro-mechanical devices, including troubleshooting and repair. Proficiency with computer operating systems, software, and field tools including Outlook, Salesforce, Adobe Acrobat, and Concur. Ability to instruct and educate customers on product use, care, and maintenance effectively and professionally. Excellent verbal and written communication, organizational, and interpersonal skills. Valid driver's license; authorized to work, drive, rent a car, and travel within the United States, including trips of up to 1–2 weeks from home base. Ability to maintain a flexible work schedule, including occasional evenings and weekends as required. Preferred Relevant technical certifications in electro-mechanical, electronics, or related field. Experience in the aesthetics, medical device, or consumer health industry. PHYSICAL REQUIREMENTS OF THE JOB Primarily field-based role; the substantial majority of working time is spent traveling to and working at provider sites. Extensive daily driving required for appointments within approximately a 2-hour radius of home base; must maintain a valid driver's license and personal vehicle. Frequent air travel required for appointments beyond driving range, including potential travel of 1–2 weeks at a time. Must be able to lift and carry devices, tools, and materials weighing up to 85 lbs. Ability to stand, kneel, crouch, and work in varied physical environments at provider locations for extended periods. We mean it when we say you’ll LOVE this role. Base Pay: $72,000- 83,000 + bonus What else can you expect with Hydrafacial? PERKS! Benefits include: Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Hydrafacial's total rewards package for our employees. Other rewards may include annual bonuses, long-term incentives based on level, paid time off, and region-specific benefits. Come grow and GLOW with us! Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities. Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.