Field Service Technician - Vancouver, CAN

industrialelectricmanufacturing

Surrey, British Columbia, Canada · Surrey · Canada

Posted Sep 29, 2025

Full-time
On-site
Field Service - Enterprise

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

We are looking for an experienced Field Service Engineer to work within our Field Service team. The Field Service Engineer will provide electrical support to a wide variety of customers. In this role, you will carry out installation, maintenance, modifications, and troubleshooting both at customer sites and supporting remotely. We offer a hands-on training program with elements of production and Quality Control to give engineers the concrete and practical understanding of our equipment that is so essential in the modern world.

About the role

You will be responsible for commissioning, troubleshooting, analyzing/identifying causes of mis-operation and repairing instruments/products at customer’s location. In addition, when not working on site, this position will provide engineering, PLC/HMI programming and customer support services.

The successful candidate will also have solid communication skills, and strong technical, problem solving, and analytical abilities.

Aspects of this role will include but are not limited to:

Commissioning of power products and control systems for power System integration with other vendors’ equipment may be required, including but not limited to generators, UPS’s and SCADA systems
Performing preventive maintenance, field installations and modifications
Technical product support and troubleshooting
Working with project engineers and project managers to select and coordinate the replacement of parts
Performing engineering site surveys on equipment to determine scope of field work
Performing programming and service on complex automation and protective relaying systems
Managing office workload post site Ability to prioritize and submit project documentation on time.
Domestic and international travel will be required as the role will require hands-on support at customer sites
Travel and work at site outside of regular work hours, as required

Requirements:

A Bachelor’s Degree in Electrical Engineering or Equivalent experience with Power generation
More than two years of experience in field services, working as field service engineer with complex electrical systems and Power Generation experience.
Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of Power equipment.
Experience with multiple/paralleling generator control system start-ups utilizing multi-function protection relays (Basler, GE or Schweitzer) and multi-function engine controllers (Woodward & ComAp) a plus
Knowledge of servicing industrial equipment and strong software
The ability to make changes in the field to HMI screen & PLC ladder logic programming is highly desirable
Being an excellent team player, having strong communication skills and an ability to work independently without supervision a must Current Passport/Work Permit valid in Canada and United States of America.
Ability to travel within Canada and to the United States of America and must have and maintain a valid driver’s license.

About IEM Canada

IEM Canada, (Industrial Electric Manufacturing, Inc.) in Surrey, BC, is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company!

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

Recruiting Scams

Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact

Non-Discrimination Statement

IEM does not discriminate against any applicant based on any characteristic protected by law.

Privacy

Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.