Field Service Technician (Water Technologies)

Job description

Veolia LabWater Solutions is seeking a highly motivated, customer-focused Field Service Technician to join our North American Field Service team. This position is responsible for installing, maintaining, troubleshooting, repairing, and calibrating laboratory water purification systems at customer facilities throughout an assigned territory. The ideal candidate possesses strong mechanical and electrical aptitude, excellent troubleshooting skills, and a passion for delivering exceptional customer service. This individual will work independently while collaborating closely with Technical Support, Sales, Customer Service, and internal operations to ensure customers receive timely, professional, and high-quality service. Key Responsibilities Install, commission, configure, and validate laboratory water purification systems in accordance with company procedures and manufacturer specifications. Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification to ensure optimal equipment performance. Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites. Replace defective components and perform corrective maintenance to restore equipment to factory operating specifications. Complete service reports, calibration documentation, expense reports, and all required administrative paperwork accurately and within established deadlines. Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades. Proactively manage preventative maintenance agreement (PMA) opportunities within the assigned territory by identifying renewal opportunities and working closely with the Sales and Customer Service teams. Train customers on proper system operation, preventative maintenance practices, and routine maintenance procedures. Respond to emergency service requests in a timely and professional manner while maintaining excellent customer communication. Build and maintain strong customer relationships through professionalism, technical expertise, and outstanding service. Maintain company-issued tools, test equipment, inventory, and vehicle in a clean, organized, and service-ready condition. Ensure compliance with all company, customer, and regulatory safety policies while working in laboratory, pharmaceutical, healthcare, industrial, and research environments. Participate in a rotating 24/7 on-call support schedule. Collaborate with Technical Support and engineering to resolve complex technical issues and identify product improvement opportunities. Maintain a high level of technical knowledge by participating in ongoing product training and professional development. Assist other departments within the service organization. Qualifications Required Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or another related technical discipline, or an equivalent combination of education and relevant field service experience. Minimum of two years of field service experience installing, maintaining, and repairing technical equipment. Strong mechanical, electrical, and electronic troubleshooting skills. Excellent diagnostic and problem-solving abilities. Strong verbal and written communication skills with the ability to interact professionally with customers at all organizational levels. Outstanding organizational and time management skills with the ability to prioritize multiple service calls and administrative responsibilities. Valid driver's license with an acceptable driving record. Willingness to travel extensively throughout the assigned territory, including overnight travel. May be required to travel outside of the assigned territory on occasion. Preferred Qualifications Previous experience servicing laboratory water purification systems is highly preferred. Previous experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable. Experience with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is considered a strong advantage. Experience performing equipment validation, calibration, preventative maintenance, and equipment qualification. Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments. Experience reading electrical schematics, wiring diagrams, and technical service documentation. Proficiency with Google Workspace, and Salesforce Core Competencies Customer-focused mindset Technical aptitude Critical thinking and analytical troubleshooting Strong communication and interpersonal skills Professionalism and integrity Self-motivated with the ability to work independently Excellent planning and organizational skills Adaptability in a fast-paced environment Commitment to quality and continuous improvement Strong attention to detail Why Join Veolia LabWater Solutions ? At Veolia LabWater Solutions , our Field Service Technicians play a critical role in supporting scientific research, healthcare, pharmaceutical manufacturing, and industrial laboratories by ensuring our customers receive reliable, high-quality laboratory water systems and exceptional service. We offer: Competitive salary Comprehensive medical, dental, and vision benefits 401(k) with company match Paid vacation and holidays Company-provided tools, laptop, and mobile phone Ongoing technical training and professional development Career advancement opportunities within a global organization A collaborative, customer-focused work environment Compensation: The compensation range is tied to the market for similarly bench-marked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: USD $38.00 - $43.00 an hour Artificial Intelligence (AI) Disclosure: We do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position. Vacancy Status: This posting is for an existing vacancy. Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.