Field Service Trainee

Job description

Accountabilities: Accompany experienced service engineers during pre-installation activities, equipment demonstrations, troubleshooting, maintenance, and other field service assignments. Support the installation, troubleshooting, and planned maintenance of single-use and chromatography equipment used by biopharmaceutical customers. Progress toward independently attending customer service calls, or work alongside trained engineers as required, while meeting established service quality standards. Develop practical knowledge of equipment such as upstream bioreactors and downstream liquid chromatography systems. Support service documentation, reporting, escalation, travel coordination, and other operational processes. Interact professionally with customers and internal teams to support effective service delivery and customer satisfaction. Learn and follow established processes for service reporting, escalations, revenue forecasting, and field activities. Contribute actively to the service team while developing technical expertise and independent troubleshooting capabilities. Travel within Ahmedabad and to other locations as required to support customer service activities. Requirements: Bachelor’s degree or diploma in Biotechnology, Instrumentation, Electrical, Mechanical, Electronics, or Electrical & Telecommunications Engineering. Fresh graduates and recently qualified candidates are encouraged to apply. Demonstrated ability to learn quickly and progressively work with greater independence. Basic knowledge of tools and equipment used for technical service, maintenance, and repairs. Interest in learning how to troubleshoot bioprocessing equipment, including upstream bioreactors and downstream liquid chromatography systems. Strong communication and interpersonal skills, with the ability to build effective relationships with internal colleagues and external customers. Fluency in English, both written and spoken. Willingness and ability to travel as required for customer visits and field service assignments. Adaptability and willingness to learn established processes for reporting, escalation, travel, and operational coordination. Collaborative mindset and ability to work effectively as part of a technical service team. Proactive attitude, curiosity, and strong motivation to build a career in life sciences equipment service. Benefits: Full-time opportunity based in Ahmedabad, Gujarat, India. Remote customer-facing work arrangement, with flexibility to work from home for eligible activities. Hands-on training and mentorship alongside experienced service engineers. Exposure to advanced life sciences and biopharmaceutical equipment and technologies. Opportunities to develop technical expertise in installation, maintenance, troubleshooting, and customer service. Regular interaction with customers and internal technical teams, providing valuable professional and industry exposure. Opportunity to build a long-term career in the life sciences and biotechnology equipment sector. Continuous learning environment with opportunities to expand technical and operational skills. Travel opportunities associated with customer service activities. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Trainee based in India. This is an entry-level opportunity for an engineering graduate to develop hands-on expertise in field service within the life sciences and biopharmaceutical industry.You will work alongside experienced service engineers, gaining practical exposure to equipment installation, demonstrations, troubleshooting, and maintenance.The role combines technical learning with direct customer interaction and requires regular travel within and outside Ahmedabad.You will support the servicing of advanced single-use and chromatography equipment used by biopharmaceutical customers.Over time, you will build the skills needed to handle service activities independently while maintaining high standards of quality and documentation.The position offers a strong learning environment for someone eager to develop a long-term technical career in life sciences equipment services.It is particularly suited to a proactive, adaptable graduate who enjoys hands-on problem-solving and working with both customers and technical teams.