Field Services Engineer

Job description

**Who we are** Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. **What you’ll do** The Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field. **Installation & Deployment** - Electrical and mechanical Scoping of Construction and Mining equipment - Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces. - On site installation of peripheral hardware such as network stations, gate systems and office infrastructure. - Conduct system calibrations and validation tests to ensure installations meet operational standards. - Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices. - Collaborate with engineering on R&D projects - Coordinate with customer teams on training and technical maintenance **Preventive Maintenance** - Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance. - Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts. **Troubleshooting & Repair** - Diagnose and repair hardware, software, and connectivity issues in the field. - Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime. - Communicate findings clearly to engineering teams for deeper analysis and continuous improvement. **Customer Support** - Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel. - Provide basic training to customer staff when required. - Document all service activities, updates, and issues using internal ticketing and CRM tools. **What we’re looking for** - Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline - 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role. - Proficiency with hand tools, diagnostic equipment, and electrical testing tools. - Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs). - Ability to read wiring diagrams, schematics, and follow technical documentation. - Comfortable working independently in field environments and with minimal supervision. - Excellent interpersonal and communication skills. - Willingness to travel up to 75% to customer sites. **Preferred** - Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations. - Familiarity with Linux-based systems and remote diagnostics. - OSHA 10 or equivalent safety certification. **Physical Requirements** - Ability to lift up to 50 pounds. - Capable of standing, bending, and working in and around vehicles for extended periods. - Comfortable working outdoors in varying weather conditions. **Why join us** - Work on real, production-deployed autonomy. - Build technology that directly improves safety, efficiency, and productivity. - Tackle complex challenges in demanding, real-world environments. - Be part of a fast-moving team with high ownership and impact. - See your work deployed and making a difference in the field. - Collaborate closely with experienced engineers and industry operators. **What else you need to know** This is a field-based role supporting operations across the Middle East. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the Middle East. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment. **Ready to join us as we serve those who serve others?** *#LI-Onsite*