Field Services Officer

Job description

Field Service Officer in Rotorua Field Service Officer in Rotorua Kia haumaru ai tātou katoa — keeping everyone safe. At FIRST Security, we’re proud to be one of New Zealand’s leading security providers, delivering trusted services across the country through our dedicated people. About the Role We’re looking for a motivated Field Service Officer to join our Rotorua team. In this role, you’ll be responsible for installing and maintaining electronic monitoring equipment for individuals serving community-based sentences, working across a variety of environments including courts, prisons, and residential homes. Duties: Installing and maintaining electronic monitoring equipment Responding to equipment faults and alert activations Attending callouts across courts, prisons, and residential locations Liaising with field support teams to resolve issues quickly Providing professional, respectful interactions with clients and stakeholders Assisting in other areas of the business when required What you’ll need: A ‘can do’ attitude and willingness to learn Strong communication and listening skills Ability to think quickly and stay calm under pressure Good level of physical fitness Full NZ Driver’s Licence Ability to pass a Ministry of Justice Criminal Convictions check A current COA or the ability to obtain one NZ residency or a valid NZ work visa Why work with FIRST Security: Competitive pay rate of $28.95 per hour once fully trained in EMS Full, ongoing training and development opportunities Supportive team environment with strong leadership Access to the ‘Perks’ program with discounts on retail, fuel, and groceries Ongoing welfare checks and a strong health & safety culture Access to EAP services, including confidential counselling and financial support for you and your family Ready to step into a role where you can make a real difference? Join a team that values your growth, supports your wellbeing, and helps keep communities safe. Apply now and start your journey with FIRST Security! First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.\