Field Services Technician - West (Remote)

Job description

**Who You Are** You are a skilled, hands-on infrastructure professional who takes exceptional pride in the quality of your work. You understand that every rack, cable, access point, label, and customer interaction reflects the company behind the installation. You are highly detail-oriented, safety-conscious, and committed to completing work correctly the first time. You enjoy building clean, organized, and serviceable infrastructure and consistently hold yourself to high standards of craftsmanship and professionalism. You communicate clearly, follow technical documentation carefully, and take ownership of the finished product. You work well independently and as part of a team, remain adaptable while traveling to customer locations, and leave every worksite cleaner and better organized than you found it. **About The Role** As a White Glove Infrastructure Technician, you will install, integrate, test, and document enterprise networking, wireless, compute, storage, and data center infrastructure at customer locations throughout North America. You will be responsible for delivering clean, precise, and reliable installations that meet engineering documentation, manufacturer specifications, customer requirements, and Myriad360’s White Glove standards. Your work will include rack integration, structured cabling, wireless access point installation, testing, validation, documentation, and customer-facing field support. Every newly hired technician will complete the Myriad360 White Glove Academy during the first 30 days of employment. This hands-on onboarding and certification program prepares technicians to independently represent Myriad360 and deliver consistently exceptional customer experiences. This role directly impacts customer confidence, project quality, long-term infrastructure reliability, and the reputation of the Myriad360 brand. Current openings are available for technicians based in the **New York metropolitan area, Dallas–Fort Worth metropolitan area, and Las Vegas metropolitan area**. This is a nationwide field-based position requiring extensive travel, including overnight travel and occasional after-hours maintenance windows. **Must be based in the United States.** **Other responsibilities include:** **Enterprise Infrastructure Installation** - Install, mount, replace, relocate, and decommission enterprise networking and infrastructure equipment - Rack and stack switches, routers, firewalls, servers, storage systems, UPS units, rack PDUs, and related technology - Install network cabinets, equipment racks, cable management systems, ladder racks, basket trays, conduit, raceways, and cable pathways - Install equipment according to engineering documentation, customer requirements, and manufacturer specifications - Verify equipment placement against floor plans, rack elevations, and implementation documentation - Maintain proper equipment alignment, airflow, accessibility, and long-term serviceability **Structured Cabling** - Pull, route, terminate, label, and test Cat5e, Cat6, Cat6A, and fiber-optic cabling - Install single-mode and multimode fiber infrastructure - Maintain appropriate cable routing, bend radius, support, separation, and pathway standards - Install patch cords and complete equipment cross-connects - Label cabling consistently according to customer and Myriad360 standards - Build clean, organized, and serviceable copper and fiber pathways **Rack Integration** - Install rail kits, mounting hardware, cable managers, and supporting rack components - Mount and cable networking, compute, storage, and security equipment - Build clean and accurate rack elevations - Dress copper and fiber cabling according to White Glove standards - Validate rack layouts and equipment placement against approved documentation - Ensure racks are organized, professionally presented, and maintainable after project completion **Wireless Infrastructure** - Install, replace, and mount enterprise wireless access points - Verify proper access point placement, orientation, labeling, and mounting - Follow wireless design documentation and installation instructions - Assist engineers with wireless validation and post-installation testing - Identify and communicate conditions that may affect wireless performance or installation quality **Testing & Validation** - Certify installed copper cabling - Test fiber-optic infrastructure and verify continuity and performance - Confirm equipment connectivity, power, and physical installation - Perform visual quality inspections and complete installation checklists - Assist engineers with infrastructure testing and validation - Proactively resolve installation issues or escalate concerns to the appropriate project resources **Documentation & Project Reporting** - Capture clear installation and completion photographs - Record cable identifiers, equipment serial numbers, and asset information - Update rack elevations, cable schedules, and installation documentation - Complete daily project reports and status updates - Support the creation of accurate as-built documentation - Maintain organized project records throughout the engagement **Customer Experience & Jobsite Professionalism** - Represent Myriad360 professionally during every customer engagement - Communicate clearly with customers, project teams, engineers, and site contacts - Protect customer facilities, equipment, and work areas - Maintain clean, organized, and safe jobsites - Follow customer access, safety, security, and operational requirements - Leave each work area cleaner and more organized than it was found - Complete ongoing security awareness training and comply with company policies to the requirements section - Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts - Other duties as assigned **Desired skills and experience:** - Experience installing enterprise network, data center, or IT infrastructure - Experience with structured copper and fiber-optic cabling - Experience mounting wireless access points and enterprise network equipment - Ability to read floor plans, rack elevations, cable schedules, and installation drawings - Basic understanding of enterprise networking and infrastructure hardware - Ability to safely use hand tools, power tools, ladders, and lifts - Strong customer service, communication, and teamwork skills - Exceptional attention to detail and commitment to quality - Ability to travel extensively, including overnight travel and scheduled maintenance windows - Ability to lift and move equipment weighing up to 75 pounds - Ability to work safely on ladders, lifts, and active customer jobsites **Preferred Qualifications** - BICSI Installer or Technician certification - OSHA 10 or OSHA 30 certification - Experience using Fluke cable certification equipment - Fiber termination, splicing, and testing experience - Experience installing Cisco, Juniper, HPE Aruba, Palo Alto Networks, Dell, HPE, or similar enterprise technologies - Experience working in enterprise data centers, colocation facilities, warehouses, or technology deployment environments **Technical Skills (Preferred)** - Copper cabling installation and certification - Fiber-optic installation and testing - Enterprise rack integration - Cable pathway and cable management installation - Wireless access point installation - Network and data center hardware installation - Fluke testing and certification tools - Rack elevations and installation documentation - Equipment labeling and asset documentation - Jobsite safety and quality assurance procedures **White Glove Academy & Certification** Every newly hired White Glove Infrastructure Technician participates in the Myriad360 White Glove Academy during the first 30 days of employment. The Academy combines classroom instruction, hands-on lab exercises, and real-world installation scenarios in our dedicated training facility. Training includes: - White Glove installation standards - Enterprise rack integration - Structured copper cabling - Fiber-optic installation - Wireless access point installation - Equipment mounting techniques - Cable management best practices - Labeling standards - Testing and certification procedures - Documentation requirements - Customer communication - Safety and jobsite professionalism Upon completion of the Academy, technicians must successfully pass written and hands-on certification assessments covering: - Installation quality - Attention to detail - Rack presentation and aesthetics - Cable management - Equipment mounting - Labeling accuracy - Documentation - Testing and validation - Professionalism - Safety Only technicians who successfully complete the certification process will be authorized to independently represent Myriad360 on customer engagements. **A Little About Us** Our mission is to challenge and enable our employees to achieve great things. **We live and breathe our core values:** - **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. - **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. - **Own It:** We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. **Some of Our Benefits** - Unlimited Paid Time Off (PTO) - Incentive compensation plans for all employees - Company-funded 401k contributions - Zero-cost employer-covered health insurance - Annual BYOD (Bring Your Own Device) reimbursement up to $500 - Paid Parental Leave - Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop - Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! **Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $50,000- $70,000, plus opportunities for profit-sharing bonus and/or commission. Compensation in other geographies may vary.** Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.