Field Solutions Engineer - Intelligent Transportation Systems

Job description

About Miovision: At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians. Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light! - All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed. - One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego. - Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities. - Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact. - Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success. Position Summary: The Field Solutions Engineer (FSE) is a trusted technical expert who plays a pivotal role in the sales process, driving the growth and adoption of Miovision’s Intelligent Transportation System (ITS) solutions. These solutions include advanced traffic signal control, AI-powered video detection, connected vehicle applications, and cloud-based emergency vehicle preemption and priority systems. By bridging the gap between technical capabilities and customer needs, the FSE helps ensure agencies realize the full value of Miovision’s innovative transportation technologies. As a technical industry expert, the FSE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value. The FSE helps ensure Miovision always gets the green light by driving continuous value and product adoption that ultimately drives intersection network and software growth. Territory: You will support the Mid-Atlantic territory including Maryland, Virginia, North Carolina, South Carolina, Georgia, Tennessee, Kentucky, and West Virginia. Objectives and Responsibilities: - Technical Consultancy: Audit the customer’s current ecosystem to identify and document gaps as well as an action plan/recommendations to move them from their current state to the desired outcome. Document product/feature needs for product design prioritization. - Solution Scoping and Design: Support solution design, technical documentation and the implementation plan of current and potential future integrations, collaborating across departments and project teams to successful implementation. - Pilots and Product Demonstrations: Design and manage all product demos, pilot installations, and proof-of-value initiatives. - Product Approval and Specifications: Partner with the APL team to secure product approvals in your territory and work with customers and prospects to update their ITS specifications to incorporate Miovision's Master Specification. - Complex Issue Resolution: Troubleshoot any complex product issue that could result in preventing a purchase, delayed renewals or potential for churn. Support ongoing operational issues as well as product deficiencies that may come up. - Proof of Value Documentation: Deliver on and document proof of value as per the account plan. - AI Integration & Utilization: Leverage AI and LLMs to augment both productivity and the customer experience. - Represent Miovision: Represent Miovision at industry events, and on-site with clients (travel up to 50%). Ideal Profile: - Traffic and Infrastructure Fluency: Deep expertise in hardware and software traffic solutions, with the hands-on confidence to work directly within a city’s physical traffic infrastructure is required. - Communication Skills: Exceptional ability to make complex technical concepts digestible for both executive decision-makers and field engineers. - Pilot and Value Management: Proven track record of managing technical pilots and demonstrations that translate product features into measurable ROI and "proof of value." - Strategic Consulting: Skilled in business case development, process mapping, and gap analysis to move agencies from their current state to a modernized solution. - Full-Cycle Systems Implementation: Experienced in the complete project lifecycle, including requirements gathering, conceptual design, testing, training, change management, and ongoing support. - Solution Architecting: A strong understanding of networking products and the ability to solve complex technical issues that might otherwise stop the sale. - Organizational Skills: Highly organized with the ability to manage multiple concurrent initiatives without losing momentum.. - Cross-Functional Insight: Basic understanding of product development and engineering processes to help advocate for customer needs internally. - Industry Credibility: Active membership in industry groups (IMSA, ITSA, ITE) and relevant certifications are highly preferred. Travel & Location - Territory Focused: You must be based within the assigned region (MD, VA, NC, SC, GA, TN, KY, or WV). - Field-Ready: Ability to travel up to 50% (approx. 2 weeks per month) to provide on-site consulting. This includes international travel, with the ability to move freely between the U.S. and Canada. Your Rewards & Well-being: We invest in our team with benefits designed for modern life and true work-life balance. - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents. Sound like your next adventure? Apply now and let's start building together! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs. Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions. PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via recruitment@miovision.com. To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.