Field Supervisor

Job description

Primary Location VIC - Melbourne - 655 Collins St Job Description Summary Field Supervisor About the Role WHY JOIN US – We take the lead! Service Stream is delivering a high-profile telecommunication agreement, and we need top talent to keep things running at the highest standard. If you’re a hands-on leader who knows the industry, thrives in the field, and wants to drive quality, safety, and efficiency—we want to hear from you! As a Field Supervisor, your work boots will get a workout. We’d love you to be on the field 90% of the time, engaging with your teams of technicians, ensuring the successful delivery of nbn services. From coaching and mentoring crews to ensuring top-tier safety and quality standards, you’ll play a key role in keeping Australia connected. Location: Melbourne, VIC Position: Permanent Full-Time Benefits: Company Vehicle + Laptop + Phone provided; Leadership development program to enhance your skills and career. What you’ll be doing: Train, mentor, and manage technicians to ensure top-tier service delivery. Support new technicians, setting them up for success. Coordinate work, technicians, and equipment to meet KPIs and operational targets. Work closely with stakeholders to ensure quality service and customer satisfaction. Be the go-to person for resolving on-site issues and client escalations. Conduct audits, track KPIs, and drive continuous improvement in technician performance. Lead toolbox talks and ensure strict adherence to health & safety protocols. Who are we looking for: A people leader with experience in civil or telco field work. Proven leadership skills in managing field crews to deliver quality work. You are someone who can think on your feet and keep jobs running smoothly. A safety-first mindset who drives a strong safety culture in the field. Your certifications in supervising ACM removal and Cert 3 in Civil/Telecommunications will be highly regarded. Valid driver’s licence What you will get when you work with us: Company vehicle, laptop, phone provided – you’ve got all the tools to set you up for success. Manage high-performance team and constantly keep you challenged! Great culture and a team that’s got your back. We reward our people and make them feel valued. Other employee benefits including employee discounts across hundreds of businesses such as Woolworths, AirBnb, JB Hi-Fi, Bupa Health care and Specsavers; novated leasing; salary sacrifice; optional purchased leave; and more. About Us Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. Job Description Department Field Services How to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.