Field Support Porto

Job description

At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. Main Responsibilities: Diagnosing and troubleshooting hardware, software, and network issues for on-site teams. Setting up new equipment and ensuring existing systems are updated and functioning properly. Educating staff on how to use specific technologies or systems effectively. Keeping detailed records of issues resolved, updates applied, and processes implemented. Interacting with both internal teams and external clients to address concerns and provide solutions. Identifying potential risks and implementing preventive measures to minimize downtime. Educational background in IT, Computer Science, or related fields. Proficient in troubleshooting hardware, software, and network-related issues. Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS). Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA. Ability to diagnose and resolve technical issues under time constraints. Analytical thinking to identify root causes and implement effective solutions. Excellent communication skills to provide clear instructions and updates to non-technical users. A team-oriented mindset with the ability to collaborate with various departments. A customer-first approach, ensuring user satisfaction. Proficiency in English, and other languages, can be a bonus. Location: Porto 100% on-site work Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!