Field Support Representative

Field Support RepresentativeDSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.Specific Responsibilities: Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.Observe and provide feedback on seller interactions and customer engagement.Build and maintain strong relationships with store management and retail associates.Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularlyEnsure merchandising standards are met, including AT&T signage, displays, and inventory placement.Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.Identify and escalate operational issues, customer experience gaps, or training needs to leadership.Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.Attend regional team calls, training sessions, and field events as neededEnsure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.Manage all program logistics in coordination with DSI and AT&T.Ensure the timely completion of various administrative responsibilities.Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.Additional Responsibilities: Adhere to supplier policies and proceduresVisit a minimum of 5 stores a dayAct as a role model within and outside supplierMaintains a positive and respectful attitudeConsistently report to work on time and is prepared to perform duties of the positionManage all expenses effectively stay within budgetEnsure the timely completion of various administrative responsibilities and other duties as assignedRequirements1–3 years of experience in field operations, retail support, or territory managementStrong interpersonal and communication skills with a service-oriented mindsetHighly organized and self-motivated, with the ability to manage a daily route independentlyProficient in using mobile apps and reporting tools for field documentationReliable transportation and flexibility to travel within the assigned territoryCompetitive spirit to drive goal achievementPreferred Skills Experience in wireless, telecom, or consumer electronics retail environmentsFamiliarity with field reporting platforms like Repsly or SalesforceBilingual (Spanish/English) is a plusBenefitsAnnual base salary of $65,000 PLUS bonus Paid Vacation and Sick Time401k PlanEmployee Profit Sharing ProgramMedical, Dental & Life InsuranceMileage ReimbursementAT&T Wireless DiscountOngoing Training and Development Potential for career growth - we prefer to promote from within!Ready to Move Forward?If you’re seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don’t wait! Apply now and start shaping your future with us.

Field Support Representative

DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Specific Responsibilities:

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed
• Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.
• Manage all program logistics in coordination with DSI and AT&T.
• Ensure the timely completion of various administrative responsibilities.
• Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.
  

Additional Responsibilities:

• Adhere to supplier policies and procedures
• Visit a minimum of 5 stores a day
• Act as a role model within and outside supplier
• Maintains a positive and respectful attitude
• Consistently report to work on time and is prepared to perform duties of the position
• Manage all expenses effectively stay within budget
• Ensure the timely completion of various administrative responsibilities and other duties as assigned

Requirements

• 1–3 years of experience in field operations, retail support, or territory management
• Strong interpersonal and communication skills with a service-oriented mindset
• Highly organized and self-motivated, with the ability to manage a daily route independently
• Proficient in using mobile apps and reporting tools for field documentation

• Reliable transportation and flexibility to travel within the assigned territory
• Competitive spirit to drive goal achievement

Preferred Skills

• Experience in wireless, telecom, or consumer electronics retail environments
• Familiarity with field reporting platforms like Repsly or Salesforce
• Bilingual (Spanish/English) is a plus

Benefits

• Annual base salary of $65,000 PLUS bonus
• Paid Vacation and Sick Time
• 401k Plan
• Employee Profit Sharing Program
• Medical, Dental & Life Insurance
• Mileage Reimbursement
• AT&T Wireless Discount
• Ongoing Training and Development
• Potential for career growth - we prefer to promote from within!
  

Ready to Move Forward?

If you’re seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don’t wait! Apply now and start shaping your future with us.

On June 11, 1984, Diamond Systems Incorporated was founded by three entrepreneurs from Des Moines, Iowa with the hopes and dreams of starting up a company that was dedicated to serving dealers with quality customer service and convenience. This is accomplished through individualized service, strong product offerings, a fast and efficient delivery system, instant access to information via the DSI website and a dedicated Sales Representative helping you every step of the way. Thirty six years later, DSI Systems is the largest distributor of satellite equipment and accessories."DSI Systems is dedicated to the independent retailers that we have served over the past thirty four years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family and for that we thank you."Doug Robison, President and CEO for DSI SystemsBenefits of working at DSI Systems Competitive salary that meets or exceeds industry standards Medical & Dental insurance plans 401k Plan and employer contributions Paid vacation and personal / sick days Bonus Programs Employee Profit Sharing Program And much more!Are you ready to join the team? Apply today for one of our open positions below. DSI also offers many opportunities in the indirect dealer space for vendors. We offer competitive advantages for our dealer partners and the products they sell, both commercial and consumer. We partner with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering and warehousing and logistics. We are dedicated to serving dealers with quality customer service and convenience. This is accomplished through individualized service, strong product offerings, a fast and efficient delivery system and Territory Managers across the country to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.

On June 11, 1984, Diamond Systems Incorporated was founded by three entrepreneurs from Des Moines, Iowa with the hopes and dreams of starting up a company that was dedicated to serving dealers with quality customer service and convenience. This is accomplished through individualized service, strong product offerings, a fast and efficient delivery system, instant access to information via the DSI website and a dedicated Sales Representative helping you every step of the way. Thirty six years later, DSI Systems is the largest distributor of satellite equipment and accessories.

"DSI Systems is dedicated to the independent retailers that we have served over the past thirty four years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family and for that we thank you."

Doug Robison, President and CEO for DSI Systems

Benefits of working at DSI Systems

• Competitive salary that meets or exceeds industry standards
• Medical & Dental insurance plans
• 401k Plan and employer contributions
• Paid vacation and personal / sick days
• Bonus Programs
• Employee Profit Sharing Program

And much more!

Are you ready to join the team? Apply today for one of our open positions below.

DSI also offers many opportunities in the indirect dealer space for vendors. We offer competitive advantages for our dealer partners and the products they sell, both commercial and consumer. We partner with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering and warehousing and logistics. We are dedicated to serving dealers with quality customer service and convenience. This is accomplished through individualized service, strong product offerings, a fast and efficient delivery system and Territory Managers across the country to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.