Field Tech Support Specialist (Buford, Georgia (GA), US, 30518)

Job description

Building People that Build the World. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. This opportunity is for our Neptronic business. Neptronic was founded in 1976 and headquartered in Montreal, Canada. We design and manufacture innovative HVAC solutions, including humidifiers, electric heaters, controls, actuators and actuated valves. With a strong focus on engineering excellence, quality and customer collaboration, Neptronic delivers intelligent solutions that improve building performance, efficiency and environmental control worldwide. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As a Technical Sales & Field Solutions Specialist for Neptronic, an SPX Technologies company, you will combine hands-on HVAC field service expertise with technical applications and business development to help customers select, commission, troubleshoot and optimize commercial and industrial HVAC solutions. You will support customers and channel partners from project discovery and quotation through successful installation and ongoing service, while identifying opportunities to grow the business. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: 1. Field Service, Commissioning & Technical Support Travel to customer and project sites to start up, commission, inspect, troubleshoot, maintain and repair HVAC equipment and associated controls; provide remote support when appropriate. Diagnose electrical, mechanical, controls and application issues using wiring diagrams, sequences of operation and diagnostic instruments; implement safe and practical corrective actions. Perform site assessments, support complex applications, warranty evaluations, field investigations and root-cause analyses; document findings, measurements, photographs and corrective actions. Prepare accurate, timely service reports and communicate site status, risks and follow-up needs to customers and internal teams. Coordinate tools, replacement parts, site access and travel; maintain service equipment and follow all safety, PPE and lockout requirements. 2. Technical Sales, Applications & Customer Development Develop opportunities with manufacturers’ representatives, distributors, engineers, contractors, OEMs and end users by understanding application needs and commercial objectives. Review plans, specifications and project requirements; support product and equipment selections, quotations, proposals and technical submittals. Translate field conditions into practical recommendations and clearly explain the technical and commercial value of proposed solutions. Partner with regional sales managers and channel partners on complex opportunities, moving projects from discovery through quotation, order and successful implementation. Build lasting customer relationships that generate repeat business, referrals and early awareness of future projects. 3. Training, Collaboration & Continuous Improvement Conduct customer meetings, product demonstrations, job-site reviews, technical presentations, lunch-and-learns and training for contractors, partners and end users. Document customer activity, opportunities, quotations and service findings in appropriate company systems and provide dependable follow-through. Share field performance, customer needs and competitive insights with engineering, product, quality, marketing, applications and service colleagues to improve products and support. Represent Neptronic professionally at trade shows, industry events and customer functions, as required. What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience At least three years of relevant experience in commercial or industrial HVAC field service, commissioning, applications, estimating, technical sales, or a combination of these areas. Practical knowledge of HVAC equipment, electrical and mechanical systems, controls, wiring diagrams, technical documents and common project delivery channels. Ability to troubleshoot equipment, interpret plans and specifications, develop clear technical recommendations and support quotations. Customer-focused communication, sound judgment, disciplined follow-up and the ability to work independently while coordinating with cross-functional teams. Preferred Knowledge, Skills, and Abilities Experience with humidification, electric heating, air-handling equipment, dehumidification, heat-transfer products and/or HVAC controls. Experience supporting representatives and contractors, conducting customer training, and developing relationships with consulting engineers, distributors or OEMs. A blend of field service and applications, estimating or consultative sales experience, including confidence presenting solutions and pursuing new business. Comfort using diagnostic tools, laptops, mobile devices, Microsoft 365, and CRM, quotation, service reporting or equipment-selection systems. Strong organizational, analytical and problem-solving skills; ability to communicate technical concepts to varied audiences. Education & Certifications Technical diploma, associate degree, bachelor’s degree, or recognized trade training in HVAC, refrigeration, electrical systems, electromechanics, mechanical engineering technology, building systems, business or a related discipline preferred; equivalent industry experience considered. EPA Section 608 certification, electrical license or other relevant trade credentials preferred. Travel & Working Environment Field-based position in the United States, preferably near Atlanta, Georgia or another major airport; regular to frequent travel to customer sites throughout the United States and occasional travel to Canada. Valid driver’s license and passport, with ability to meet applicable cross-border entry requirements. Ability to work safely at active customer sites, mechanical rooms, rooftops and construction sites; perform physical field-service activities including carrying tools, using ladders and working in varying indoor and outdoor conditions. How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.