Field Technical Services Specialist

Job description

About the Role We are seeking a Field Service Technical Specialist to support customers across the RHI Magnesita's North American region. In this highly visible, customer-facing role, you will serve as a technical expert for flow control equipment, helping customers optimize performance, improve operational reliability, and successfully implement new installations. You will work closely with customers, engineering, sales, product management, and operations teams to provide technical support, lead commissioning activities, troubleshoot equipment challenges, and deliver training that ensures safe and effective equipment operation. This is an excellent opportunity for a hands-on professional who enjoys solving complex technical problems and building strong customer relationships. What You'll Do Customer Support & Technical Service Serve as the primary technical resource for customer equipment and operational issues. Troubleshoot flow control equipment and identify root causes of performance challenges. Conduct on-site assessments and periodic customer visits to evaluate equipment condition and operating practices. Develop recommendations that improve equipment performance, reliability, and safety. Review customer storage practices for refractory materials and spare parts to ensure proper handling and preservation. Commissioning & Project Support Support installation, startup, and commissioning of flow control systems and related equipment. Partner with Sales and Engineering teams to plan and execute customer trials and project implementations. Monitor new equipment installations to ensure successful startup and operational readiness. Coordinate technical support activities and provide guidance during key project milestones. Training & Customer Engagement Deliver technical training to customer personnel on equipment operation, maintenance, and safety procedures. Build strong customer relationships through proactive communication and technical consultation. Help customers maximize the value, performance, and longevity of installed equipment. Continuous Improvement Collaborate with Engineering, R&D, Quality, and Product Management teams to improve existing products and support new product development initiatives. Provide field feedback and customer insights that contribute to equipment innovation and performance enhancements. Mentor and support less experienced technical service personnel as needed. Qualifications Required High school diploma or equivalent with technical training in mechanical maintenance or a related field. Strong mechanical aptitude and troubleshooting skills. Excellent communication and customer service skills. Proficiency with Microsoft Office applications. Ability to travel extensively to customer locations throughout North America. Ability to work safely in industrial manufacturing environments. Preferred Experience supporting industrial equipment within steel manufacturing, metals, refractory, or other heavy industrial environments. Experience with commissioning, field service, maintenance, or technical support activities. Knowledge of steel mill operations and production processes. Associate's or Bachelor's degree in Mechanical Engineering, Engineering Technology, or a related discipline. Experience working cross-functionally with engineering, quality, operations, and commercial teams. Travel This position requires frequent travel to customer sites across North America to support installations, commissioning activities, equipment evaluations, training, and ongoing technical service needs. RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.Our North American team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region. Come get fired up with our North American team!