Field Technician

Job description

A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring. ### Key Responsibilities - Install, configure, and service personal emergency response systems in client homes - Reset or replace equipment as needed and ensure devices are functioning properly - Provide friendly and patient support to seniors and individuals with disabilities - Troubleshoot basic device issues and respond to service requests - Maintain professional communication with clients and internal staff - Occasionally assist with training or supporting technicians in other regions (travel expenses covered) - Respond to equipment-related service calls when scheduled ### Qualifications - Reliable personal vehicle and willingness to travel within the Baltimore region - Comfortable driving to service locations, including occasional longer trips (up to 2–3 hours round trip) - Strong communication and customer service skills - Professional, dependable, and comfortable working with seniors in their homes - Ability to work independently and manage appointments efficiently - Basic technical comfort with electronic devices (training provided)