Field Technician - Green Bay Area

Job description

*Join a team where craftsmanship matters, your work is valued, and every project turns a regular space into a cherished home.* **One Goal, One Passion – Growth is Everything at Window Nation** At Window Nation, we don’t just replace windows and doors – we help transform homes into spaces people love. With nearly 20 years of craftsmanship, innovation, and competitively priced solutions, we’ve enhanced the comfort, safety, and value of homes for customers nationwide. In doing so, we’ve become a trusted leader in home improvement, striving to be the provider of choice for all window and door replacements. As we continue to grow and expand into new markets in 2026, we’re looking for passionate, driven team members who thrive in a high-growth environment. Join a company where your expertise is valued, your contributions matter, and your work makes a lasting impact – on customers and the future of home improvement. We're hiringfora **Field Technician** to join our team supporting Kaukauna, WI and surrounding areas including **Oshkosh, Neenah, Menasha, Appleton and the Green Bay, WI areas**! As a Field Technician at Window Nation, you'll play a key role in ensuring customer satisfaction by providing precise project measurements and completing essential post-sale services. Your expertise and attention to detail will directly contribute to our reputation for outstanding quality and customer care. Our Field Technicians are the backbone of our installation operations and a key part of every homeowner's experience. ### Core Role Responsibilities: - Visit residential homes to measure and service windows, doors, and sliding glass doors with precision - Verify orders meet all installation specifications and compliance requirements - Support pricing accuracy by providing detailed estimates for labor and materials - Review project details and service expectations directly with customers - Identify potential roadblocks that could impact job quality, timelines, or customer expectations and recommend solutions - Execute change orders and update project details as needed - Maintain parts inventory, tools, and equipment - Complete on-site service appointments, including repairs and adjustments - Stay current and proficient with Window Nation products, installation methods, and service standards - Safely operate ladders, equipment, and tools by adhering to EPA and safety regulations ### Basic Qualifications: - High School Diploma, GED, or equivalent - 2+ years professional experience measuring replacement windows - 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects - Valid driver’s license with a clean driving record - ***Note***: *This position involves operating a company vehicle. Candidates must meet Window Nation’s driving and insurance standards. Driving records will be verified before hire, and periodically thereafter, in accordance with state laws and company policy.* ### Preferred Qualifications: - Proficiency with Microsoft Office (Word, Excel, etc.) - Experience using CRM or job management systems (SalesForce, Microsoft Dynamics, or similar) - Comfortable using and navigating digital tools and iPad applications in the field - Knowledge of local permitting, licensing, or HOA requirements - Ability to safely operate ladders and hand tools and meet the physical demands of the role - Strong customer service mindset with a focus on quality, professionalism, and safety - Excellent time management and project coordination skills - Detail-oriented with a “get it right the first time” mentality