Field Technician I - OH

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role We are seeking a motivated and detail-oriented Field Technician to join a collaborative team supporting telecommunications infrastructure and field operations. This role is ideal for individuals who demonstrate a strong learning mindset, curiosity, and a desire to build a long-term career in the field technician profession. Success in this role is driven by problem-solving ability, attention to detail, teamwork, and a willingness to learn from experienced mentors. The Main Responsibilities Perform installation, maintenance, troubleshooting, and repair activities within telecommunications environments. Follow established processes, safety requirements, and technical procedures to ensure quality work. Document activities accurately, including labeling, reporting, and maintenance records. Troubleshoot technical issues using logical problem-solving techniques. Participate in onboarding, job shadowing, systems training, and ongoing development programs. Collaborate with team members to share knowledge, best practices, and lessons learned. Manage assigned workload and responsibilities independently following training and development. Provide a positive customer experience through professionalism, responsiveness, and quality service. What We Look For in a Candidate Minimum High school diploma or equivalent. Strong learning agility and coachability. Demonstrated troubleshooting and problem-solving skills. Strong attention to detail and organizational skills. Ability to work independently after completing training. Effective communication and teamwork skills. Ability to follow safety requirements and established procedures. Must be located within a reasonable commuting distance of West Chester, OH. Preferred Exposure to telecommunications, fiber optics, or outside plant (OSP) environments. Basic understanding of telecommunications infrastructure and field operations. Experience performing technical troubleshooting in a hands-on environment. Demonstrated curiosity, initiative, and willingness to learn new technologies. Experience documenting work accurately and maintaining detailed records. Ability to contribute positively to team culture through collaboration and knowledge sharing. Interest in long-term career growth within field operations or telecommunications. Positive feedback history from customers, coworkers, or team environments. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $41,310 - $54,570 in these states: OH Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Onsite #Meta O&M markets Requisition #: 342988 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit: Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.