Field Technician Lead

Job description

**ABOUT US** Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age. At the heart of everything we do, we’re dedicated to exceeding expectations and creating **RAVING FANS** both within our internal team and amongst our clients. **Location:** DFW **Employment Type:** Full-Time ## Overview We are seeking a **Field Technician Lead** with strong hands-on experience in **Audio Visual systems, low voltage cabling, and customer support**. This individual will lead field installations, guide junior technicians, and ensure projects are completed safely, on time, and to a high standard. The ideal candidate is both **technically skilled and customer-focused**, capable of troubleshooting complex systems while maintaining professional communication with clients. ## Key Responsibilities ### Field Installation & Technical Work - Install, configure, and support **Audio Visual systems** including displays, projectors, conferencing equipment, speakers, and control systems - Perform **low voltage cabling installation** including Cat6, fiber, coax, speaker wire, and control wiring - Terminate, test, and certify network and AV cabling - Mount displays, install equipment racks, and integrate AV hardware - Troubleshoot AV, networking, and signal flow issues in the field ### Team Leadership - Lead and coordinate field technicians on installation projects - Provide guidance and mentorship to junior technicians - Ensure projects follow installation standards, safety requirements, and quality expectations - Coordinate daily field work, materials, and project timelines ### Customer Support - Serve as the **primary on-site contact for clients** - Clearly communicate installation progress and technical issues - Provide post-installation walkthroughs and basic system training for customers - Deliver professional service that creates a strong customer experience ### Project Coordination - Work with project managers and operations teams to ensure smooth installations - Review project plans, diagrams, and scopes before installation - Identify potential issues early and escalate when necessary - Document installations, updates, and service work ## Required Experience - **5+ years of experience** in field technician roles - Hands-on experience with **Audio Visual systems installation** - Experience installing **low voltage cabling (Cat5/6, fiber, coax, speaker wire)** - Strong troubleshooting skills across AV and basic networking systems - Experience leading or mentoring technicians on job sites - Ability to read **project drawings, wiring diagrams, and installation plans** ## Technical Skills - AV display installation and calibration - Conference room systems and video conferencing equipment - Equipment rack building and cable management - Network cable termination and testing - Signal flow troubleshooting - Basic networking knowledge ## Preferred Qualifications - AVIXA / CTS certification - Low Voltage or Structured Cabling certifications - Experience with Crestron, Extron, Q-SYS, or similar control systems - OSHA or job-site safety training ## Key Traits - Strong leadership and accountability - Detail-oriented and organized - Professional communication with customers - Ability to work independently in the field - Problem-solving mindsetField Technician Lead (Audio Visual & Low Voltage)