Field Testing Specialist, Driver Operations

Job description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. Candidates must be located near/in the San Francisco Bay Area and be open to occasional travel. This will be a 12-month contract with the potential for extension. WHAT WE DO The Driver Operations team conducts weekly in-vehicle testing to support cross-functional development and validation efforts. Each week, we build a prioritized test plan based on incoming requests, delivery timelines, and business needs. We execute against this plan with tight coordination and clear, real-time communication to ensure test objectives are met and actionable feedback is delivered efficiently. We are constantly behind the wheel, executing test cycles, supporting special R&D activations, and representing the team in high-visibility initiatives for both internal and external stakeholders. Our geographic footprint continues to grow through a combination of in-house testers and partnerships with professional service providers. We currently maintain direct test coverage in the U.S, Germany, Japan, and the Philippines. WHAT YOU'LL DO Success in this role requires a strong foundation in automotive test coordination, with the ability to troubleshoot both hardware and software systems and a solid understanding of vehicle electronics, navigation, and mapping technologies. We're looking for someone genuinely excited about in-vehicle testing, energized by real-world environments, and eager to test complex systems on the road. You should be comfortable working hands-on, whether behind the wheel or alongside drivers, and skilled at connecting field execution with internal teams to surface issues, ensure alignment, and drive continuous improvement. Experience in advanced development environments within OEMs is a plus, as are sharp observational skills and a passion for delivering quality. - Intake and synthesize testing requests from cross-functional teams - Convert requirements to reliable and detailed test cases - Define and prioritize weekly test plans based on scope, urgency, and resource availability - Coordinate global test execution across internal drivers and third-party partners - Perform in-vehicle drive testing to support quality testing, demo execution, product releases, and ad hoc business needs - Assist in the management of Mapbox’s domestic and international testing fleet - Surface bugs, blockers, or feature insights through structured feedback - Contribute to the tracking and reporting of testing metrics - Develop deep functional knowledge of Mapbox products through hands-on testing - Maintain clear, proactive communication with stakeholders throughout the test lifecycle WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - 3+ years automotive testing coordination experience - Valid driver's license and passport; available for short-notice travel - Hands-on hardware/software troubleshooting in-vehicle environments - Command-line proficiency including ADB (Android Debug Bridge) - Clear, concise communication across Slack, email, and meetings; able to bridge the gap between technical and non-technical stakeholders - Familiarity with CAN, ADAS, navigation architecture, and mapping tech Strong differentiators: - Multi-threaded test management across distributed teams - Jira/Confluence/bug tracking experience - Clear cross-functional communication (technical to non-technical) WHAT WE VALUE In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders: - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. Our hourly compensation for this role ranges from $50 - $60 per hour. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information. By applying for this position, you acknowledge that you agree to the Mapbox Privacy Policy https://www.mapbox.com/legal/privacy which is linked here. Mapbox participates in E-Verify to confirm employee work authorization. Please refer to the Notice of E-Verify Participation https://drive.google.com/file/d/1rVYht6vc6QJmVzwML1rlh3BFboC-JkGe/view?usp=drive_link and Right to Work https://drive.google.com/file/d/1Pnzz1t8ueq8iPftJ7kqPOGoTnD5mqi0H/view?usp=drive_link posters for more information. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class. #LI-Remote