Field Trainer and Performance Coach

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: 24 Hours (United States of America) Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803 Job Description: SHIFT: 8-hours/5-day per week or 10-hours/4-days per week THIS IS A HYBRID BETWEEN OUR MAITLAND OFFICE AND VARIOS HOSPITALS IN CENTRAL FLORIDA Provide field-based training, coaching, and competency validation for Donation Operations staff to support consistent, high-quality donation practices. Coach staff in conducting relationship-based donation discussions that present organ and tissue donation as a compassionate and meaningful option at end of life. Reinforce performance excellence in readiness assessment, timing, word choice, emotional attunement, and professional presence during donation conversations. Develop and deliver training programs aligned with CMS Conditions for Coverage, OPTN policies, OPO requirements, internal standards, and evidence-based practices. Observe field performance and provide real-time coaching and feedback to improve ethical authorization practices and organizational performance outcomes. Validate staff competencies and support ongoing development to ensure reliable, compassionate, and effective donation discussions across the service area. Partner with Donation Operations and OurLegacy leadership, Quality, Clinical Operations, and Regulatory Compliance to identify training needs, performance trends, and improvement opportunities. Translate organizational standards, regulatory expectations, and quality requirements into practical field behaviors and consistent operational performance. Support continuous improvement efforts by using performance observations, coaching outcomes, and competency findings to strengthen donation service practices. Performs other duties as assigned. Knowledge, Skills, and Abilities: Advanced communication, presentation, and coalition-building skills [Required] High emotional intelligence, sound judgment, and the ability to perform effectively in emotionally charged situations [Required] Demonstrated ability to teach, mentor, influence and coach adults using a variety of instructional methods [Required] Strong understanding of family-centered care, grief and bereavement principles, and crisis communication. [Required] Working knowledge of organ and tissue donation authorization processes and applicable regulations/standards (e.g., CMS Conditions for Coverage, OPTN policies, and accrediting body expectations as applicable to tissue donation). [Required] Ability to objectively assess performance, analyze qualitative and quantitative data, and translate findings into targeted training and performance improvement actions. [Required] Public speaking experience [Required] Teaching / Precepting experience [Required] Decision making aptitude and problem-solving skills [Required] Ability to travel within a 10-county service area [Required] Must have dependable transportation [Required] Educataion: Bachelor’s degree [Required] Master’s degree [Preferred] Field of Study: in Nursing, Social Work, Psychology, Health Education, Public Health, Healthcare Administration, or a closely related healthcare or human services field. in Nursing, Social Work, Psychology, Health Education, Public Health, Healthcare Administration, or a closely related healthcare or human services field. Work Experience: 5+ years of experience in organ donation operations, hospital development, or partnership management [Required] 5+ years of experience obtaining donor authorization for an Organ Procurement Organization. [Preferred] Additional Information: N/A Licenses and Certifications: Certified Procurement Transplant Coordinator (CPTC) OR Certified Tissue Banking Specialist (CTBS) [Preferred] Certified Professional in Healthcare Quality (CPHQ) [Preferred] Six Sigma Black Belt Certification (CSSBB) [Preferred] OR Six Sigma Green Belt Certification (CSSGB) [Preferred] Certified Professional in Learning and Performance (CPLP) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $59,652.52 - $110,956.61 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse : This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.