Field Training and Support Engineer

Job description

**Join D-Fend Solutions — where technology meets purpose.** As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide. If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board. **Become a D-Fender. Shape the future of airspace security.** **Scope:** We are seeking a proactive and seasoned **Field Training and Support Engineer** to serve as the technical cornerstone of our U.S. Customer Success organization. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety. In this role, you will be the primary product expert for D-Fend’s cutting-edge counter-UAS (C-UAS) hardware and software. You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support. This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-ready ### Key Responsibilities: - **Training Leadership:** Lead high-impact in-person and virtual training sessions for D-Fend’s hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities. - **Partner Management:** Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend’s high standards for field delivery and support. - **Product Subject Matter Expertise:** Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams. - **Advanced Technical Support:** Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs. - **Field Deployment & Integration:** Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments. - **Documentation & Strategy:** Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners. ### Qualifications & Requirements: - **Experience:** 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment. - **Domain Expertise:** Deep technical knowledge of **Radio Frequency (RF)** systems and **Counter-UAS (C-UAS)** technology is required. - **Partner Oversight:** Demonstrated experience managing and scaling third-party service providers or channel partners. - **Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred).**Bachelor’s degree in Engineering, Telecommunications, or a related technical field. ### Operational Requirements: - **Travel:** Ability to work in the McLean, VA office (this is an in-office position) Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule). - **Availability:** Willingness to participate in a support rotation, including occasional nights and weekends. - **Physical Ability:** Must be able to lift and move equipment (up to 50 lbs) during field deployments.