Field Training Specialist

Job description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: As a Field Training Specialist, you’ll bring Dutch Bros’ training programs to life in the field. Working from established standards and strategies, you’ll translate training plans into practical resources, deliver engaging in-person and virtual learnings, and ensure leaders are equipped to train their crews on new products, processes, equipment, and technology. Your role ensures that the field is set up for success by keeping materials current, observing training in action, and sharing feedback that strengthens consistency across markets. This work is critical to scaling our growth while ensuring every shop and every employee has the tools, knowledge, and confidence to deliver the Dutch Bros experience. Job Qualifications: Bachelor’s degree in a related field or 4 years equivalent experience, preferred Experience with Dutch Bros training programs , preferred Exceptional communication and organizational skills - written and verbal Willingness to travel Location Requirement: This position is required to be in Phoenix, AZ. Key Result Areas (KRAs): Training Program Execution & Maintenance Translate existing training strategies into field-ready materials (SOPs, decks, course outlines, online modules, facilitator guides, agendas). Execute training strategies through in-person and virtual sessions, ensuring delivery is consistent with approved approaches. Administer training certifications as directed, reinforcing established standards. Collect feedback and recommend improvements as directed, ensuring all changes remain aligned with pre-defined training frameworks. Ensure successful implementation of DB training content: Observe field training through shop visits, often in collaboration with Field Ops teams. Share observed opportunities and recommendations with the Senior Manager , Field Training Maintain reporting structures that create visibility into both quantitative and qualitative training effectiveness. Support alignment of HQ training decisions with the practices of leaders, trainers, and employees in the field. Collaborate with HQ teams to ensure that all field training is in alignment with the latest Dutch Bros documentation and processes: Maintain up-to-date knowledge of operational procedures, noting and communicating where documentation or training updates are needed. Act as a liaison between the field and HQ in cross-functional projects, ensuring field realities are represented. Serve as a Subject Matter Expert (SME) for the L&D team in the development of instructional materials. Participate in documentation and change management meetings to ensure field training resources stay current and accurate . Update training resources regularly to reflect operational changes and maintain alignment with business standards. Skills: Subject Matter Expertise Training Delivery Communication Skills Learning Technology Assessment Techniques Analytical Skills Relationship Building Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!