FIFO Service Supervisor

Job description

We are seeking an experienced FIFO Service Supervisor to lead our Port Hedland Service Team, supporting customers across the Pilbara. This role is responsible for supervising a team of FIFO Field Service Technicians, ensuring service activities are planned, coordinated, and delivered safely, efficiently, and to a high standard. You will play a key role in driving team performance, managing customer relationships, and supporting service growth across the region, while ensuring alignment with operational and business objectives. What you will be doing Team Leadership & Service Delivery: Supervise and support FIFO field technicians, ensuring work is completed safely, efficiently, and to a high standard Customer & Service Sales: Build strong relationships with customers, identify service opportunities, and support growth across the Pilbara region Operational Planning & Coordination: Manage scheduling, resources, and workloads to ensure service delivery targets are met Quality & Compliance: Ensure service quality standards are maintained, including reporting, documentation, and compliance requirements People & Capability: Ensure team licences, tickets, inductions, and competencies are current, and support ongoing development Reporting & Documentation: Oversee timely and accurate completion of service reports, quotations, and job documentation Continuous Improvement & Growth: Identify opportunities to improve service delivery, support planning, and contribute to operational growth Trade qualification in Mechanical Fitting, Hydraulics, or similar 5+ years’ experience in field service or working with hydraulic systems Previous experience leading or supervising field service teams Strong knowledge of mining or heavy industry environments, ideally within the Pilbara Proven ability to manage customer relationships and drive service outcomes Strong organisational skills with the ability to manage multiple priorities Strong communication skills with the ability to engage teams and customers effectively High attention to detail with a focus on quality and safety outcomes To apply, please submit your cover letter and resume through the online application link. Please Note: As part of our recruitment process, preferred candidates will be required to successfully complete pre-employment screening. This includes a pre-employment medical and a background check (covering references, criminal history, qualifications, and visa status) conducted via CVCheck. Agency Disclaimer: Candidates submitted by recruitment agencies directly without prior written approval from Bosch HR will not be considered. In these circumstances, Bosch will not be liable for, nor pay, any recruitment, introduction, or placement fees. At Bosch Rexroth, everything revolves around movement and the success of our customers. With our networked drive and control technologies as well as digital solutions, their machines and systems work efficiently, safely and powerfully. We offer components, system solutions and services for mobile and industrial hydraulic applications as well as for factory automation. In all areas, we value the know-how and commitment of our employees and enable dynamic careers in an international environment. Around 33,800 people in over 80 countries - and one corporate purpose: "We move industries to make our planet a better place." Do you want to make a difference? Then we look forward to receiving your application to Bosch Rexroth.