Filevine Administrator

Job description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by **LOIS**, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country. **Job Summary:** We are seeking a detail-oriented and tech-savvy Filevine Administrator with strong experience in legal operations and project management to assist customers in optimizing their use of Filevine legal tech platform. This role is integral in aligning technology solutions with the client law firm’s operational goals, ensuring streamlined workflows, and driving adoption across teams. The ideal candidate brings a background in technical system administration paired with proven experience in SaaS ecosystems, workflow automation, and platform administration. You’ll serve as both a problem-solver and a strategic advisor, capable of leading cross-functional initiatives, managing platform updates, and training staff. *This role will be covering Eastern Time Zone hours* ### What You'll Do: - **Strategic Advisory:** Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure. - **Operational Troubleshooting & Enablement:** Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources. - **Platform Optimization & Adoption:** Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI. - **Product Evangelism & Continuous Education:** Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities. - **Lifecycle Management:** Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity. - **Business Process Auditing:** Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives. ### What You'll Need: - **Technical Expertise:** Hands-on administration of **Filevine** or comparable legal technology platforms. - **Domain Knowledge:** Deep understanding of **legal workflows**, regulatory compliance, and high-level client service standards. - **System Integration:** Proficiency in managing **SaaS ecosystems**, including system integrations and end-to-end process automation. - **Collaborative Leadership:** Strong project management skills with a proven ability to lead **cross-functional initiatives**. - **Educational Impact:** Outstanding communication abilities tailored for **user training**, technical support, and organizational change management. - **Technological Advocacy:** A passion for solving complex problems, driving platform adoption, and **empowering legal teams** through technology. - **Industry Background:** Previous experience in a **law firm, legal department, or paralegal role** is strongly preferred. - **Willingness** to travel to Client office(s) 2x per month