Finance and Revenue Cycle Manager

Job description

Do you love to help people? Do you want to be a part of something bigger than yourself? Do you wish your voice was heard at work? If you answered yes to these questions, consider a career at Miller Vein. # # Finance & Revenue Cycle Manager Farmington Hills, MI Do you love to help people? Do you want to be a part of something bigger than yourself? Do you wish your voice was heard at work? If you answered yes to these questions, consider a career at Miller Vein. **Miller Vein** **Finance & Revenue Cycle Manager Job Description** **Position Summary** The Finance & Revenue Cycle Manager is responsible for managing the day-to-day operations of Miller Vein's revenue cycle, including insurance verification, prior authorizations, claims management, payment posting, denial management, accounts receivable, collections, reimbursement, and related financial processes. The Manager leads and supports the billing and insurance team, monitors revenue cycle performance, identifies opportunities for improvement, and works closely with leadership to ensure accurate, timely, and efficient financial operations. **Leadership & Team Management** - Manage, coach, and support billing and insurance team members. - Oversee onboarding, training, performance management, and staff development. - Establish and monitor productivity standards and performance expectations. - Conduct performance evaluations and provide ongoing feedback and coaching. - Help prioritize workloads and ensure appropriate coverage and follow-up. - Foster a culture of accountability, teamwork, collaboration, and continuous improvement. - Serve as a resource for team members regarding complex billing, insurance, and reimbursement issues. **Revenue Cycle Operations** - Manage insurance verification and prior authorization processes. - Oversee claims submission, payment posting, denial management, and follow-up. - Monitor accounts receivable and collections activity. - Ensure claims are processed accurately and in a timely manner. - Review denied and underpaid claims and identify trends and opportunities for improvement. - Monitor outstanding accounts and ensure appropriate follow-up. - Implement and maintain processes designed to maximize reimbursement and improve revenue cycle efficiency. - Work with providers, clinical teams, and administrative staff to resolve billing and insurance issues. - Identify workflow issues and recommend practical solutions. **Financial Performance** - Monitor key revenue cycle metrics, reimbursement trends, collections, and financial performance. - Develop and implement action plans to improve collections, reduce denials, and optimize cash flow. - Assist with budgeting, forecasting, and financial planning activities. - Prepare revenue cycle and financial performance reports for leadership. - Analyze data to identify trends, issues, and opportunities for improvement. - Assist with maintaining effective financial controls and processes. - Ensure accurate and timely reporting of revenue cycle results. **Compliance & Quality** - Ensure compliance with HIPAA, CMS, payer requirements, and applicable healthcare regulations. - Participate in audits, compliance reviews, and corrective action planning. - Maintain departmental policies, procedures, and internal controls. - Monitor team processes for accuracy, consistency, and compliance. - Stay current on payer requirements and changes affecting billing and reimbursement. **Qualifications** - Bachelor's degree preferred. - Five years of healthcare revenue cycle experience preferred. - Three years of supervisory or management experience preferred. - Strong knowledge of medical billing, insurance reimbursement, claims processing, denials, accounts receivable, and revenue cycle operations. - Experience with EMR and practice management systems. - Strong analytical and problem-solving skills. - Ability to interpret revenue cycle and financial data and translate findings into action. - Strong leadership, organizational, and communication skills. - Ability to manage multiple priorities in a fast-paced healthcare environment. - Detail-oriented with a strong commitment to accuracy and follow-through. **Company Background** Miller Vein is a unique healthcare company committed to improving lives, one vein at a time. But we're so much more than a vein clinic. We're a movement. A fast-paced, high-energy team working to make healthcare better for our patients, our teammates, and our communities. Our patients regularly tell us their experience at Miller Vein wasn't just the best medical visit they've ever had, but one of the best customer service experiences they've ever received. That doesn't happen by accident. It happens because we hire people who genuinely care. We've earned multiple Best Places to Work awards because we believe exceptional patient care starts with exceptional teammates. We hire for attitude, kindness, and character. Skills can be taught. Genuine compassion cannot. Our culture is built around six core values. Together, they spell HiTECH, reminding us that while we use advanced technology, it's our people who truly make the difference. - Humble Service – We put others first with genuine compassion and care. - Integrity – We do the right thing, even when no one is watching. - Teamwork – None of us performs as well as all of us. - Excellence – We pursue continuous improvement every day. - Can-do Positive Attitude – We embrace challenges with optimism, energy, and enthusiasm. - Happy to Go the Extra Mile – We love exceeding expectations for our patients and teammates. We're a team of competitive, ambitious people working toward a bold vision: becoming the nation's leading provider of vein care by 2030. We believe the way to achieve that goal is by building the best-trained, happiest workforce imaginable. When our teammates thrive, our patients thrive. That's how we help more people and make an even greater impact. **Miller Vein Perks** - Competitive pay - 100% employer-paid medical, dental, and vision insurance for eligible employees - 401(k) - Paid Time Off (PTO) - Healthy work-life balance, including four-day weekends every other weekend for many clinic team members - No evening, weekend, or holiday work (almost never) - Paid office closure between Christmas and New Year's Day - Community service opportunities - Continuing education support - Positive, upbeat office environments where teammates take care of one another - Fun company outings **What Success Looks Like at Miller Vein** - Lead with kindness, compassion, and authenticity. - Deliver an exceptional patient experience every time. - Stay curious, keep learning, and seek continuous improvement. - Support your teammates and contribute to a positive team culture. - Bring a positive attitude and a willingness to help. - Share ideas, solve problems, and look for better ways to do things. - Celebrate successes and have fun along the way. # **Company Background** Miller Vein is a unique healthcare company committed to improving lives, one vein at a time. But we're so much more than a vein clinic. We're a movement. A fast-paced, high-energy team working to make healthcare better for our patients, our teammates, and our communities. Our patients regularly tell us their experience at Miller Vein wasn't just the best medical visit they've ever had, but one of the best customer service experiences they've ever received. That doesn't happen by accident. It happens because we hire people who genuinely care. We've earned multiple Best Places to Work awards because we believe exceptional patient care starts with exceptional teammates. We hire for attitude, kindness, and character. Skills can be taught. Genuine compassion cannot. Our culture is built around six core values. Together, they spell HiTECH, reminding us that while we use advanced technology, it's our people who truly make the difference. - Humble Service – We put others first with genuine compassion and care. - Integrity – We do the right thing, even when no one is watching. - Teamwork – None of us performs as well as all of us. - Excellence – We pursue continuous improvement every day. - Can-do Positive Attitude – We embrace challenges with optimism, energy, and enthusiasm. - Happy to Go the Extra Mile – We love exceeding expectations for our patients and teammates. We're a team of competitive, ambitious people working toward a bold vision: becoming the nation's leading provider of vein care by 2030. We believe the way to achieve that goal is by building the best-trained, happiest workforce imaginable. When our teammates thrive, our patients thrive. That's how we help more people and make an even greater impact. **Miller Vein Perks** - Competitive pay - 100% employer-paid medical, dental, and vision insurance for eligible employees - 401(k) - Paid Time Off (PTO) - Healthy work-life balance, including four-day weekends every other weekend for many clinic team members - No evening, weekend, or holiday work (almost never) - Paid office closure between Christmas and New Year's Day - Community service opportunities - Continuing education support - Positive, upbeat office environments where teammates take care of one another - Fun company outings **What Success Looks Like at Miller Vein** - Lead with kindness, compassion, and authenticity. - Deliver an exceptional patient experience every time. - Stay curious, keep learning, and seek continuous improvement. - Support your teammates and contribute to a positive team culture. - Bring a positive attitude and a willingness to help. - Share ideas, solve problems, and look for better ways to do things. - Celebrate successes and have fun along the way.