Finance Ecosystem Operation Manager

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Finance Ecosystem Operation Manager in Bangalore we’re looking for? Your future role Take on a new challenge and apply your application management expertise in a cutting-edge field. You’ll work alongside collaborative and dynamic teammates. You'll ensure the continuity, performance, and efficiency of applications critical to our operations. Day-to-day, you’ll work closely with teams across the business (such as Service Teams, Business Users, and external partners), lead maintenance activities, and oversee incident and change management processes, and much more. You’ll specifically take care of monitoring application performance and driving support activities, but also enhancing applications based on business needs. We’ll look to you for: Ensuring service continuity for applications within your scope Leading and managing maintenance activities with external partners Monitoring application performance through KPIs, OSAs, and SLAs Driving Level 2 and Level 3 support activities Delivering enhancements aligned with business priorities Coordinating with partners, service teams, and business users for incident and change management Organizing operational and performance review meetings with stakeholders Managing vendor relationships and ensuring adequate support Acting as an escalation point for key users and stakeholders Proposing and implementing continuous improvement initiatives Preparing operational reporting and dashboards Ensuring operational readiness during project Go-Live transitions All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Degree in Information Technology, Computer Science, or a related field Experience or understanding of application management and maintenance Knowledge of IT service management concepts (e.g., ITIL) Familiarity with incident management, change management, and performance monitoring A certification in ITIL or a similar framework Strong stakeholder management and communication skills Ability to lead change through innovation and collaboration Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership or technical expertise roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.