Finance Operations Associate

Job description

**Who We Are** Coverdash is the fastest growing startup and SMB focused-insurtech agency, powered by the industry’s most advanced embedded technology and partnership strategies. Our mission is to help growing businesses purchase and manage business insurance from the places they trust most. Our simple and powerful embedded technology helps partners offer insurance to existing customers with a single line of code. Coverdash was founded by a team with deep fintech and financial services experience and is the first insurance-as-a-service platform. We have raised over $16 million to date from top investors including NYCA (Affirm, Fundbox, Acorns, Gemini), Bling Capital (Lyft, Square, Instacart, Palantir), World Insurance Labs (HubSpot, DocuSign, Twitter), Expansion VC (Postmates, AngelList, Lemonade). Headquartered at our brand new state-of-the-art office in the heart of NYC, Coverdash remains a remote friendly working environment. Our rapidly growing team is a smart, dynamic, and fun-loving group privileged to be collaborating with some of the world’s most innovative embedded partners. **Job Title** Finance Operations Associate **The Role** As a Finance Operations Associate, you play a critical role in ensuring Coverdash’s financial and insurance operations run accurately, efficiently, and on time. This role exists to support the full lifecycle of insurance transactions—from policy billing and premium payments to carrier reconciliation, refunds, audits, and premium financing—helping maintain accurate financial records and prevent issues that could impact clients or the business. You’ll partner closely with U.S.-based teams as well as insurance carriers and external partners, to process financial transactions, resolve billing and payment issues, reconcile accounts, and ensure policies are properly funded and paid. You’ll also help identify process gaps, improve workflows, and take ownership of issues through resolution. This is a great opportunity for someone who enjoys working with financial data, systems, and structured processes in a fast-growing insurtech environment, and who is looking for the flexibility of an independent, remote engagement. **What You’ll Do** ● Process and reconcile carrier payments, refunds, and other financial transactions accurately and on time ● Review and resolve billing discrepancies, payment issues, and account variances across internal systems and carrier platforms ● Monitor agency bill policies to ensure premiums are properly collected, applied, and reflected in our systems ● Coordinate with carriers, brokers, premium finance companies, and internal teams to resolve outstanding financial and policy-related issues ● Maintain accurate financial records and documentation in internal systems, ensuring transactions are properly recorded and supported ● Investigate payment and reconciliation discrepancies, taking ownership of issues through resolution ● Communicate with internal and external stakeholders regarding billing, payment, refund, and reconciliation questions in a clear and professional manner ● Monitor financial workflows and identify issues that could result in missed payments, policy cancellations, incorrect balances, or financial loss ● Collaborate with Finance, Operations, Account Management, and other teams to improve processes and ensure smooth execution of financial operations ● Contribute to building, documenting, and improving Finance Operations processes as Coverdash continues to scale **Who You Are** Required ● 1–3 years of experience in finance operations, accounting, billing, accounts receivable, insurance operations, or a similar role ● Strong attention to detail and accuracy when processing financial transactions and maintaining records ● Excellent English communication skills, both written and spoken ● Comfortable communicating with clients, carriers, brokers, and internal teams via email ● Highly organized, with the ability to manage multiple tasks, transactions, and priorities simultaneously ● Proactive, dependable, and able to take ownership of tasks and follow issues through to resolution ● Strong analytical and problem-solving skills, with the ability to investigate discrepancies and identify solutions ● Customer-focused mindset, with the ability to handle sensitive billing and payment matters professionally ● Comfortable working independently and collaborating with international colleagues across time zones *Nice to Have* ● Experience with U.S. commercial insurance products or carrier portals ● Familiarity with AMS, ticketing systems, or billing platforms (e.g., Ascend) ● Previous experience supporting U.S.-based teams or clients **Work Environment** ● Location: Remote (Serbia-based) ● Working Hours: 10:00 AM – 6:00 PM (Belgrade time) ● Engagement Type: Full-time, ongoing - you'll manage your own schedule and invoicing as part of this remote engagement **Why Coverdash?** ● Be part of a fast-growing insurtech company transforming commercial insurance ● Gain hands-on exposure to U.S. insurance operations and modern insurance technology ● Work with a collaborative, global team that values ownership, transparency, and growth ● Build a strong foundation for long-term career growth within operations or insurance roles **Compensation** Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future. *Coverdash is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and **celebrate** our employees for their differences.* *We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.*