Finance Operations - Receivables Agent (f/m/x)

Job description

**EXPLORE YOUR NEXT ADVENTURE WITH US!** Welcome to Tourlane! We're a tech company on a mission to provide the best experience in travel. We know that vacation time is precious. Our goal is to help customers discover the world and create lasting memories. That’s why our ambition is to offer the best experience in travel by empowering travel planners to craft extraordinary, personalized journeys that go beyond the ordinary, because we believe life is too short for standard travel. We provide fully personalized, multi-stop trips to 60 destinations around the world and counting. With over 150,000 travelers in the DACH region and France, we’re on our way to becoming Europe’s leading travel company. And we’re looking for a **Finance Operations - Receivables Agent** to join our team and embark on this journey with us. **What is the role about?** - Contributing to the planning, organization and execution of daily operations. - Working with the accounts receivables team to handle customer billing, refunds, and tracking of customer payments. - Assisting the Finance team with reconciling customer payments and clarifying customer balances. - Monitoring and matching customer payments, ensuring accurate invoice creation, and resolving finance-related customer service issues. - Processing cancellations and addressing customer inquiries related to financial transactions. - Collaborating closely with key stakeholders, such as Sales and Customer Service, to ensure a seamless customer journey. - Supporting additional projects, such as accounting assistance, financial clean-ups, and brainstorming for process optimization. **What will you need to be successful?** Here is the experience we are looking for: - You successfully obtained a **Bachelor degree** in a related field. - You work accurately, conscientiously and with **team spirit**. - You are comfortable with **MS Office suite** (especially Excel) and cloud based solutions such as **Google sheets**. Ideally you have worked with **Salesforce** or a similar tool before. - You are fluent in **English**, German skills are a plus. - You are an open-minded and flexible person who does not mind a good challenge. - You have an eye for detail and a high standard for the quality of your work. - You effectively prioritize various tasks without losing sight of deadlines. - You have a **background in tourism** or are eager to learn more about this industry. - And last but not least, a love for travel! In addition, here are the skills you are looking for - **Rigor**, **detail orientation**, and **organization** - **Analytical thinking** and **data-driven decision-making** - **Excellent communication** and **cross-team collaboration** - **Proactiveness** and **solution-driven mindset** - **Curiosity**, **eagerness to learn**, and **growth mindset** **What we offer:** - Flexible working setup we offer a hybrid model, combining the benefits of working in our Berlin HQ and from home. - We share your passion for traveling: enjoy our generous work from abroad offering. - We support all the diverse communities that make us Tourlane: join or create your own Employee Resource Group (ERG) and connect with Tourlaneans - Self-development budget to cover your certifications, trainings and more! - Dog-friendly office: we can’t wait to meet your furry friend! *Sounds interesting? We are excited to get to know you!*