Finance Operations Supervisor

Job description

**Ready to take the lead in driving accurate, efficient, and high-quality finance operations?** As a Finance Supervisor, you will play a key role in keeping day-to-day finance operations running smoothly while leading a team to achieve strong performance and service standards. You’ll oversee daily workloads, monitor productivity and quality, resolve operational issues, and ensure financial processes are completed accurately and on time. ### Is This You? - Minimum 2–4 years of experience in operations, shared services, finance operation, or a related field, with experience in a Team Lead/Supervisor role preferred. - Good understanding of internal controls, process compliance, and financial procedures. - Strong people management and leadership skills, with the ability to coach, motivate, and develop team members. - Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes. - Good understanding of workflow management, productivity monitoring, and operational performance. - Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. - Proactive in identifying process gaps and implementing practical improvements. - Strong communication and stakeholder management skills. - Able to handle escalations professionally and make sound decisions within established procedures. - Comfortable working with operational data, reports, and performance metrics. - Proficient in Microsoft Office, particularly Excel, for reporting and data analysis. - Good command of English, both written and verbal, is preferred. - Willing to work full WFO and/or in shifts, depending on business requirements. ### Key Responsibilities - Oversee daily finance operational (Account Receivable, Account Payable, Reconciliation) activities to ensure timely, accurate, and consistent delivery. - Monitor team productivity, work quality, and adherence to established processes and guidelines. - Manage task allocation, workload distribution, and workflow priorities based on business requirements. - Investigate and resolve operational issues, exceptions, and escalations in a timely manner. - Conduct root cause analysis (RCA) to identify recurring issues and recommend corrective actions. - Identify process gaps and support continuous improvement initiatives to improve efficiency and service quality. - Prepare and monitor operational reports, performance updates, and other reporting requirements. - Collaborate with internal teams and stakeholders to address operational concerns and ensure smooth execution. - Coach, guide, and motivate team members to achieve productivity, quality, and performance expectations. - Provide hands-on support in handling complex operational cases and escalations when required.