Finance Process Analyst

About us: Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. The Role We are looking for a Finance Process Analyst to join the Process & Infrastructure (PI) team within Group Finance. In this role, you will provide support, advice and practical solutions to Finance systems users across our global offices, acting as a key point of contact for system and process-related queries. You will manage day-to-day support through ServiceNow and ad hoc requests, resolve system issues, maintain data integrity and authorisations, and identify opportunities for improvement. Working closely with Technology and senior colleagues, you will also support system enhancements and change initiatives that help drive efficient and effective finance operations. Your Key Responsibilities: Provide expert support and guidance to global finance users on finance policies, processes and the effective use of SAP R/3. Develop and maintain policy and process documentation, contributing to the Finance Manual and supporting the creation and delivery of user training and communications. Manage and maintain matter management processes within and outside SAP R/3, including matter opening, time recording, time transfers, billing and debt collection activities. Review, approve and progress system access and authorisation requests, ensuring compliance with finance policies and appropriate segregation of duties. Conduct periodic authorisation reviews in collaboration with Global Finance Managers and external auditors to support governance and control requirements. Monitor system error logs, investigate and resolve issues promptly, liaising with end users and cross-functional teams such as HR and Technology as required. Prepare change request documentation and work closely with Technology teams to implement, test and deploy system enhancements, ensuring smooth adoption across offices. Support senior Process & Infrastructure colleagues on strategic initiatives and business-as-usual projects, including user acceptance testing, solution implementation and end-user training. What we’re looking for: Previous experience in a finance support, finance operations or finance systems role, with exposure to areas such as legal billing, e-billing, time recording, matter management, WIP management and cash collection. Experience working within a professional services environment, with an understanding of the priorities, challenges and risks facing finance teams in an international organisation. Strong working knowledge of SAP R/3 and Excel, with the ability to navigate finance systems confidently and accurately. Excellent organisational skills with a strong attention to detail, able to prioritise workloads effectively and deliver high-quality work to tight deadlines. Strong written and verbal communication skills, combined with a collaborative mindset, a professional manner and a genuine commitment to providing outstanding service to stakeholders. What's on offer: This role can be based in our London offices, with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Health & Wellbeing Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Finance Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services Family & Lifestyle Electric car and cycle to work schemes. Emergency family care Additional holiday/birthday leave. Maternity/paternity/shared parental leave. Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks) If you think this role would suit you, please click apply below. We look forward to hearing from you! Technical Skills Business Process Improvements, Continuous Improvement, Data Management, Data Verification, Document Management, Internal Controls, Process Design, Process Improvements, Process Mapping, Quality Control (QC), Records Management, Regulatory Compliance, Technology Deployments This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required. Application Policy Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( for legal roles or for business team roles ).