Financial Aid Outreach Advisor

Job Description Position Summary: ​Reporting to the Assistant Director for Access and Outreach, the Financial Aid Outreach Advisor serves as a knowledgeable and engaging representative of the Office of Financial Aid, delivering presentations and guidance on financial aid, college costs, and the FAFSA process to students, families, both on campus and at High Schools. The Financial Aid Outreach Advisor is a critical member of the Outreach & Student Success team whose primary role is to support students, parents, applicants, and educational personnel in and outside of the University regarding financial aid, student employment, and tuition classification. In addition to a comprehensive working knowledge in these areas, the Financial Aid Outreach Advisor must demonstrate strong public speaking, and customer service skills including efficiency, accuracy, organization, and tact. Some evenings, weekend, travel and irregular hours are required to support outreach events, staffing needs, and peak operational periods. Description of Work Unit: Full consideration date: For full consideration, applications must be received by 11: 59 PM (MT) on Tuesday, 09/15/2026. Essential Job Duties: Outreach Deliver engaging, informative presentations on financial aid, FAFSA completion, and college affordability to audiences ranging from small groups to large assemblies. Represent Colorado State University at resource fairs, high school visits, and community events both on campus and throughout the state. Advising Resolves student financial aid, tuition classification, and account disputes by gathering information, asking targeted questions, and analyzing data across multiple university systems to determine appropriate solutions. Independently manages student cases using acquired expertise and professional judgment. Exercises professional judgment to evaluate special or unusual circumstances and authorize exceptions in accordance with policy. Implement solutions by recalculating financial need, adjusting offer packages, lifting financial holds, waiving fees, and processing appeals. Training The advisor adheres to a consistent training schedule throughout the year. Trainings require continual learning with leading subject matter experts in the areas of Loans, Scholarships, Special Programs, Student Eligibility, Student Employment, Tuition Classification/Residency. Colorado State University Information Resource The Advisor must be well rounded in their overall knowledge of campus resources so that a student can be successful. In addition to specific financial aid training topics, continual learning will take place about advocacy offices, specialized academic counseling services, and basics of how food and housing impact students. Conditions of Employment: This position requires the ability to work some evening, weekend, and irregular hours to support outreach presentations, community events, staff scheduling needs, during peak service periods. Maintain a valid Driver’s License or have access to a licensed driver at the time of application. Pre-employment Criminal Background Check (required for new hires). “In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.” Fingerprinting required. Supervision: None Minimum Qualifications: Bachelor's degree in the liberal arts, sciences, counseling, business, arts, communications, or related field. Has at least one (1) year of experience in higher education, student services, or customer service environment. Similar experience as a student employee may be considered. Demonstrated presentation and public speaking skills. “In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.” Preferred Qualifications: Excellent written communications skills, as demonstrated by application materials submitted. Experience delivering outreach presentations to high school students, families, or community partners. A strong understanding of the Land Grant Mission of Colorado State University. Knowledge of federal, state, and institutional financial aid programs and FAFSA processes. Bilingual or multilingual communication skills. Experience serving first-generation, low-income, or underserved student populations. Application Instructions: Applicants should submit a cover letter and resume that demonstrates any and all of the required and preferred qualification that they meet. Salary Range $50,000 - $52,000 Required Application Documents To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Cover Letter, Resume/CV Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. Review our detailed benefits information here. Explore the additional perks of working at CSU here. For the total value of CSU benefits in addition to wages, use our compensation calculator. Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in! Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. EEO Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.