Financial Aid Specialist

Job description

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives. About this role Responsible for assisting prospective and continuing students with all financial aid functions. Provides guidance on required documentation for students seeking a financial aid appeal. Updates students with results of changes made on student and families income status, dependency override, satisfactory academic progress or other special conditions that may arise. Must be able to work evenings, weekends, and possibly during holidays. Must be able to travel to any of the other campuses. What a day of a Financial Aid Specialist looks like: Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat. Reviews financial aid documents for students selected for verification to ensure completeness and accuracy. Processes and logs received documents in the system. Updates multiple required fields in Financial Aid systems to identify file as ready to be verified, packaged and subsequently disbursed. Gather routine oral information from, or make oral requests of, other administrative, maintenance or clerical employees and outside vendors, customers, or the public. Liaison among departments, functions or groups, within the College. Communicate information to appropriate personnel. Welcomes and assists persons who come into the department. Assists students and personnel with operating office equipment such as personal computers, printers, copying machines, and software programs, providing training when necessary. Performs other job-related duties as assigned. We’d love to hear from you if you have the following: Education and Experience: High school diploma or GED with additional training related to the position One year of related experience Knowledge of: Microsoft Office Professional or similar application Family Educational Rights and Privacy Act (FERPA) within 30 days of employment Skilled in: Attention to detail while maintaining effective time and task management Ability to: Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service Licenses, Registration, Certifications, or Special Requirements: Regular physical attendance required Must not be debarred from Title IV Programs, and not in default on Title IV student loans Some periods throughout the year will require extended work hours including nights, weekends, and college closures Preferred, but not a must: Education and Experience: Associate degree Work Environment and Physical Demand - Frequency Reach and grasp objects. - Hourly Stoop, bend, kneel, crouch, or crawl. - Occasionally Stand for extended periods of time. - Daily Use of video display terminal. - Hourly Use of manual dexterity and fine motor skills. - Daily Communicate information verbally. - Hourly Communicate information in writing. - Hourly Receive and understand information through oral and written communication. - Hourly Proofread and check documents for accuracy. - Hourly Work a fluctuating work schedule. - Occasionally This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain service members and veteran s , and the spouses and family members of such service members and veteran s , receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. The minimum base pay for this position starts at $17.95, hourly; however, the offer may vary based on the candidate’s education and experience. This position is open until filled with a first initial review on September 15, 2026. Wait, there is more! Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging. Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution. Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more. Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off. Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more. Professional Development: Leadership programs, professional learning workshops, and more. Retirement Investments : State retirement plan options and voluntary 403(b) and 457 plans. READY TO APPLY? Here's your application preparation! Please review the following information to apply for a position at Palm Beach State College: Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered. Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation. An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications. The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel. Application Deadline This position is open until filled