Financial Aid Specialist, Office of Financial Aid

Department Financial Aid Operations Job Posting Title Financial Aid Specialist, Office of Financial Aid Job Description This position is under the general supervision of the Assistant Director of Financial Assistance and is generally responsible for document collection and data validation for verification, eligibility, and identity requirements under Title IV Regulations, as well as assisting with the University and Foundation scholarship programs. The position requires a detail-oriented and accurate individual with the ability to work within a highly technical computing environment. Candidates must possess excellent written and verbal communication skills, along with exceptional interpersonal and communication abilities to effectively serve students, families, faculty, staff, and external partners. The position requires the ability to be self-motivated and able to motivate others in a high-stress environment. The successful candidate will demonstrate strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining compliance with federal regulations and institutional policies. Duties/Responsibilities: Verify accuracy of information provided on ISIR through load process. Verify accuracy of documentation provided for verification and eligibility for completion and required elements. Assist students in person, by phone or electronically in identifying correct documents for verification, eligibility and identity. Manage incoming calls and emails directly related to the verification process, as well as other questions received by our frontline team. Attend FAFSA completion and orientation events, as well as others, to assist with the verification process. Perform duties in Financial Aid Management software, data entry, word processing, and file management in a PC, as well as historical systems and data repositories. Supervises student(s) employees directly or indirectly, including assigning and monitoring work, providing guidance and training, evaluating performance, and ensuring adherence to departmental policies and procedures. Assist the Assistant Director with University scholarship programs, including release of aid and verifying eligibility to disburse funds as well as fund clean-up. Assist the Assistant Director with NCAA compliance as it relates to financial aid eligibility. Review, refine, develop and implement financial aid policies and procedures in relation to verification and scholarship programs. Consult with the Assistant Director and Director to carry out duties as assigned. Minimum Qualifications: Bachelor's degree or four years of professional experience in lieu of a degree. One (1) year of professional experience using Microsoft 365 applications (including Word, Excel, Teams, and Outlook), Gmail, or equivalent office productivity and email/calendar management systems. Preferred Qualifications: Demonstrated ability to produce clear, well-organized, and grammatically accurate written communications, with the ability to adapt content for diverse audiences and effectively inform, influence, and convey ideas, as demonstrated in a cover letter. At least one (1) year of experience administering federal, state, institutional, and Foundation financial aid programs. At least one (1) year of experience in a supervisory role. Appointment Date: Start date will be determined after acceptance of an offer and background check clearance. Priority Deadline: Screening of applications will begin September 16, 2026, and continue until the position is filled. Salary: $16.94 / hour Benefits: To review our competitive benefit package, please visit FHSU Benefits . Application Process: To apply for this position, please visit FHSU Careers . Only electronic applications submitted through the webpage will be accepted. Required Application Documents: Applicants must submit a resume. References may be requested from final candidates later in the hiring process. If you have questions regarding the position, please contact: Angela Delzeit 785-628-4408 Community of Hays FHSU is located in Hays, a vibrant college town of approximately 20,000, located halfway between Kansas City and Denver on Interstate 70. Hays is the regional center for education, health care, professional services, shopping, culture, and recreation for the western half of Kansas. The community boasts excellent recreational programs and facilities, including the comprehensive Center for Health Improvement, Hays Aquatic Park, Smoky Hill Country Club, Hays Municipal Golf Course, and extensive walking, running, and biking trails. Hays is within 45 minutes of two large lakes that offer great opportunities for boating, fishing, and camping. The Hays Municipal Airport provides connecting service to Denver with several flights daily. The Hays community is home to excellent Pre-K and K-12, public and private schools. With over 60 restaurants, major retail outlets, a low unemployment rate, and very short commute times, the city provides a safe, welcoming, low-cost, high-quality living environment for the residents who call "Hays, America" home. Notice of Non-discrimination: FHSU is committed to providing equal opportunity and access to its educational programs, employment, services, and activities in compliance with federal and state nondiscrimination laws. FHSU prohibits discrimination, harassment, and retaliation on the basis of race, color, national origin, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity and expression), age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law in its programs, activities, admissions, or employment. Background Check: Final candidate will have consented to and successfully completed a criminal background check. Notice to KPERS retirees applying for a position: Recent legislation changes working-after-retirement rules for both you and your employer if you go back to work for a KPERS employer. Please contact your KPERS representative or for further information on how this might affect you.