Financial Care Counselor - Administration

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $5000 Commitment Bonus for qualifying candidates! JOB LOCATION 2301 Erwin Rd, Durham JOB SUMMARY We are seeking a Financial Care Counselor to provide financial navigation and patient access support for international, executive, VIP, and high-profile patient populations. Serve as a trusted resource to patients, families, sponsors, embassies, insurers, and clinical teams by facilitating financial clearance, authorization, registration, and payment processes while delivering an exceptional service experience. JOB DUTIES AND RESPONSIBILITIES Coordinate financial clearance, insurance verification, sponsorship review, and authorization activities to ensure timely access to care. Guide patients and families through registration, financial counseling, payment arrangements, and hospital billing processes with professionalism and empathy. Manage complex domestic and international payment arrangements, including self-pay, sponsored, managed care, and governmental funding sources. Ensure accurate patient demographic, financial, sponsorship, and insurance information is maintained within electronic systems. Deliver a highly personalized, concierge-level experience for high-profile and international patients while maintaining discretion and confidentiality. Demonstrate cultural awareness and sensitivity when supporting patients and families from diverse linguistic, cultural, and geographic backgrounds. Apply critical thinking and innovative problem-solving to address unique financial, access, and care coordination challenges that may arise during the patient's healthcare journey. Examine insurance policies and other third party sponsorship materials for sources of payment. Explain policies and procedures, and resolves problems. JOB ELIGIBILITY REQUIREMENTS High School diploma required. Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business. Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public. JOB HOURS The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.