Financial Counselor

Title: Financial Counselor Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Revenue Integrity and Financial Clearance Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America) Summary: About the Role As a Financial Counselor, you’ll play an important role in helping patients understand and navigate the financial side of their care. You’ll serve as a trusted resource, guiding patients through insurance coverage, costs, and available support so they can focus on what matters most — their health. This role is ideal for someone who is compassionate, detail-oriented, and confident explaining complex information in a clear and supportive way. The starting annual salary is $53,413 and this can include a full comprehensive benefits package. What You’ll Do In this role, you will: Counsel patients on insurance coverage, benefits, out-of-pocket costs, and payment options Help patients apply for Medicaid or other coverage through the New York State Marketplace Review accounts and resolve complex billing or insurance issues, including coordination of benefits Support insurance verification and authorization processes Provide cost estimates for self-pay patients and collect required deposits Meet with patients in person or over the phone across a variety of care settings Collaborate with teams across the organization, including Patient Access, Billing, Social Work, and Clinical staff Serve as a key point of contact for patient financial questions and concerns Provide guidance, training, and support to Financial Clearance Representatives and Payment Services team members What You’ll Bring We’re looking for someone who combines strong customer service skills with a solid understanding of healthcare billing and insurance. You’ll be successful in this role if you: Communicate clearly and compassionately with patients from diverse backgrounds Are comfortable explaining complex financial and insurance concepts in a simple way Have strong problem-solving skills and attention to detail Can manage sensitive conversations with professionalism and empathy Work well with cross-functional teams and build strong relationships Stay organized and can balance multiple priorities Why You’ll Love Working Here At Roswell Park Comprehensive Cancer Center, every role supports our mission to improve lives. Here’s what makes this a great place to work: A meaningful role where you help ease financial stress for patients and families A supportive, team-focused environment Opportunities to grow your knowledge in healthcare finance and patient services A workplace that values compassion, respect, and professionalism The chance to make a real difference in the patient experience If you’re passionate about helping people navigate challenging situations with clarity and care, we’d love to hear from you. Qualifications: Required Education and Experience: Financial Clearance Representative II: 1. High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related field; or 2. High School diploma or High School Equivalency diploma and the equivalent of two (2) years of full-time experience Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center. Financial Clearance Representative III: 1. Associate's degree and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related fields; or 2. High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in authorization and follow-up procedures or related fields; or 3. High School diploma or High School Equivalency diploma and the equivalent of four (4) years of full-time experience in Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards. Equal Employment Opportunity Statement Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law. Reasonable Accommodation Request RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Our Core Values RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect. Historical Compensation Information Statement Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at .