Financial Crime Risk Investigation Support Officer II (5447)

Job description

Work Location: Ottawa, Ontario, Canada Hours: 37.5 Line of Business: Financial Crime Risk Management Pay Details: $47,200 - $66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Process alerts and/or fraud cases to derive regulatory and policy violations that contributed to fraud and/or AML and Sanctions/ABAC financial crime. Ensure necessary due diligence to support the accuracy of all transactions / activities CUSTOMER Prioritize and manage own workload to meet service level requirements for service and productivity Understand and apply operating policies and procedures Follow internal policies and industry regulations and operating practices in completing and recording transactions Escalate non-standard or high-risk activities as necessary Report / escalate risk issues or process gaps identified Identify and recommend opportunities to resolve business issues Review banking transactions to ensure they are within the bank and regulatory thresholds and guidelines Forward unusual transactions and supporting information for further review Perform a variety of research activities including addressing research discrepancies Identify opportunities to improve service delivery and support process improvement initiatives and opportunities to enhance productivity, effectiveness, and operational efficiency Ensure necessary due diligence to support the accuracy of all transactions / activities Be knowledgeable of and comply with Bank Code of Conduct SHAREHOLDER Prioritize own workload to meet SLA requirements for service and productivity Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality; escalate issues where appropriate Be knowledgeable of practices and procedures within own area of responsibility and Bank code of conduct Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients Produce reporting or documentation at the functional or enterprise level May maintain appropriate project records, databases, and information; report to management and others on project status and updates Identify, recommend, and effectively execute standard practices applicable to the discipline Adhere to internal policies/procedures and applicable regulatory guidelines EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH: Prioritize and manage own workload to meet SLA requirements for service and productivity Understand and apply operating policies and procedures Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients Escalate non-standard or high-risk activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations Complete adjudications and investigations – report / escalate risk issues or process gaps identified Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency Ensure necessary due diligence to support the accuracy of all transactions / activities Generally, reports to a Team Manager EXPERIENCE AND / OR EDUCATION Undergraduate degree or equivalent work experience Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet