Financial Customer Support Intern (Fintech / Barcelona)

Job description

A little bit about Flanks 🚀 Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place. 💼💡 Founded in 2019 and based in Barcelona, we've brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we're growing fast, and we're not stopping anytime soon! 📈🔥 What we stand for: People First 🤝 – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger. Keep Growing 🌱 – as the company grows, so should you. We're all about personal and professional development here. Think Twice, Act Once 🧠💭 – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action. If you're looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! 🎯✨ About the role 💼 As our Onboarding & Customer Support Intern, you'll own the onboarding and day-to-day support of Flanks' strategic clients, working within our Tech team and reporting to the CISO. You'll sit at the intersection of client needs and our engineering roadmap — gathering requirements, tracking delivery timelines, and making sure new developments land smoothly for the people who depend on them. It's a client-facing, high-visibility role for someone who wants hands-on exposure to both the technical and relationship side of a fast-growing fintech. What you'll do 🛠️ Here's what you can expect to work on: Gather client requirements for new features and integrations, and translate them into clear specs for the team Own and manage the timeline of new developments, keeping stakeholders aligned on progress Be the first point of contact for client issues, triaging and resolving them or escalating when needed. Coordinate with internal teams and external providers to keep implementations on track What we'd love to see 😍 Some exposure to financial markets or the wealth management space Strong client-facing skills — comfortable communicating with external stakeholders A structured, organized approach to juggling multiple requests and deadlines A problem-solving mindset and the drive to figure things out independently SQL or database skills are a plus Language Proficiency: Professional proficiency in both English and Spanish to collaborate effectively in our bilingual environment 🗣️ If this sounds like you, don't worry if you don't check every single box—we'll support your growth along the way. 🚀🙌 What we offer 🎁 A full-time internship agreement, with the intention to convert to an indefinite contract based on performance. 📃 A competitive stipend. A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. 🏙️✨ Flexible working hours and hybrid work options. ⏰ Paid day off on your birthday. 🎂🎉 Weekly fresh fruit, coffee, and tea on tap. 🍎🍵 Friday happy hours after our all-hands meetings (totally optional, of course!). 🍻🥳 Team-building events to bond and have fun. 🎈🤝 A digital canteen through Kombo, subsidised at 50%. 🍽️😋 The hiring process ⚙️ Send us your CV, cover letter, etc. 📧 You'll have a chat with our People Business Partner, Nicolás Guilarte. 💬 A meeting with our CISO, Sergi Lao. A technical discussion meeting with some of Flanks team members. Any extra meetings you (or we) might need to iron out any questions. 🤔 We send you an offer! 💌 We aim to keep things moving fast—ideally wrapping things up in one to four weeks. ⏳💨 If this sounds like a good fit for you, we'd love to hear from you. Don't hesitate to send us your CV and/or cover letter. ✉️🤗 At Flanks, we believe in fostering diversity and inclusion across everything we do. We're proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. 🌈💼 Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices. 💙