Financial Services Transformation Associate Director

About this team: Our team works alongside the private sector to optimise operational performance and drive transformative change drawing on Deloitte’s business expertise, technology capabilities and deep industry and sector insights. We are growing rapidly and looking for talented people to join our Auckland-based team. Our people have widely varied backgrounds but are united by a passion for creating a lasting impact for our clients. At Deloitte, the success of our business is founded on recruiting the best people who share our values and relish the opportunity to embrace change, making a difference on every engagement. We are committed to fostering a diverse and inclusive culture. We are fair in our behaviours and our policies promote equal opportunity for all. What will your typical day look like? You will work directly with senior client executives to shape, lead and accelerate complex transformation programmes that deliver measurable operational and commercial outcomes. You will play a key leadership role across engagements, combining strategic thinking with practical delivery expertise to help clients solve their most important operational challenges. As an Associate Director, you will lead multidisciplinary teams spanning business, technology, data, AI and change, while supporting Directors and Partners with client relationship development, practice growth and commercial leadership. You will be expected to contribute as both a trusted advisor and hands-on transformation leader, helping clients move from strategy through to implementation and value realisation. Build trusted relationships with client executives and senior stakeholders, acting as a strategic advisor on operational performance, transformation priorities and enterprise change initiatives. Lead the identification and development of value creation opportunities, investment cases, transformation strategies and business cases that deliver measurable outcomes for clients. Lead large and complex transformation engagements, directing multidisciplinary teams to redesign processes, operating models and ways of working that improve productivity, customer outcomes and organisational performance. Guide clients in the adoption of emerging technologies, including AI, workflow automation and advanced analytics, identifying opportunities to improve efficiency, effectiveness and customer experience. Support business development activities, including client relationship management, proposal development, market engagement and identification of new opportunities within existing and prospective accounts. Coach and develop high-performing teams, providing clear direction, constructive feedback and opportunities for professional growth while fostering an inclusive and collaborative team culture. Support financial services clients to address challenges across customer operations, distribution, claims, servicing, policy administration, lending, compliance, risk and operational resilience and efficiency. Enough about us, let’s talk about you. You are someone with: 8-10+ years' experience in consulting, transformation, operations, technology delivery or financial services, gained within a professional services firm, insurer, bank, wealth manager or other regulated financial services organisation. A strong track record leading large-scale transformation initiatives, including strategy development, operating model design, process transformation, technology-enabled change and benefits realisation. You are comfortable engaging with senior executives and have demonstrated experience building trusted relationships, influencing decision-making and acting as a strategic advisor to business leaders. Experience identifying, shaping and converting client opportunities, contributing to proposal development, account growth and broader business development activities. Deep expertise in one or more financial services domains such as customer operations, claims, servicing, underwriting, lending, distribution, risk, compliance or regulatory transformation. You can translate strategic objectives into executable operational, process, technology and organisational change initiatives, maintaining focus on both delivery excellence and commercial outcomes. Experience working with enterprise platforms, digital technologies, data solutions and emerging technologies, with a strong interest in how AI and technology can create business value, improve productivity and transform customer outcomes. You are passionate about developing people, coaching future leaders and contributing to the growth of a high-performing consulting practice. So, who is Deloitte in Aotearoa? We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte New Zealand is in the business of solving complex problems. Over our 175-year history, we have built a reputation for impactful delivery across audit and assurance, consulting, financial advisory, risk advisory, tax, and technology services. Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi. We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people. Our workplace and culture We are driven by our desire to create positive outcomes for our clients, communities, and people. Our purpose is to make an impact that matters. Everything we do is with intent - the intent to make a meaningful difference. Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential. For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. Deloitte New Zealand rewards We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing, and the importance of personal connection, this is the Deloitte experience. We offer Flexible work arrangements – work in a way that suits you, us, and our clients best. Subsidised professional qualifications and paid professional memberships. Subsidised health insurance. Income protection insurance. 22 days annual leave. Social events, social sports teams, and monthly firm drinks. A focus on wellness and well-being. Community-focused volunteer days. A focus on the environment and sustainability Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you. We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match. Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at . Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make? Our Operations & Industry Solutions team is looking for a Financial Services Senior Consultant/Manager to join our Tāmaki Makaurau-Auckland office!