Finnish Customer Support Specialist in Cyprus

Job description

Workster is partnering with a leading global customer experience company to recruit a Finnish-speaking Customer Service Representative for an international gaming project based in Larnaca, Cyprus . This is an exciting opportunity to join a fast-paced customer support team assisting players with account inquiries, platform navigation, and technical troubleshooting. You’ll play a key role in delivering an outstanding customer experience while supporting users in the Finnish market. Your Role Deliver high-quality customer support via email, chat, and other communication channels Assist customers with account-related inquiries and platform navigation Troubleshoot technical issues and provide effective solutions Resolve customer concerns professionally while ensuring a positive customer experience Accurately document customer interactions and case resolutions Escalate complex issues to the appropriate internal teams when required Follow company procedures, quality standards, and data security policies Contribute to maintaining high customer satisfaction and service quality Your Qualifications Native-level fluency in Finnish Good command of English Previous experience in customer service, technical support, or a contact center environment is an advantage Strong communication and problem-solving skills Good computer literacy and ability to navigate multiple systems Customer-focused mindset with excellent attention to detail Ability to work efficiently in a fast-paced environment Team player with a positive attitude and willingness to learn The Offer Office-based position in Larnaca, Cyprus Full-time employment Monday to Friday schedule Rotating shifts between approximately 09:00 and 19:30 Comprehensive onboarding and paid training International and multicultural working environment Career development opportunities within a global organization Modern office facilities and supportive team culture Opportunity to work on an exciting international gaming project