FinOps Coordinator | Billing

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a FinOps Coordinator | Billing based in Brazil.** As a FinOps Coordinator II, you’ll play a key role in ensuring accurate, timely, and efficient billing operations for a high-volume service environment. You’ll manage billing activities from invoice validation through resolution, working closely with customers, vendors, and internal stakeholders. Your attention to detail will help protect data integrity, minimize discrepancies, and ensure billing commitments and service levels are consistently met. You’ll combine financial operations, analysis, reporting, and customer support in a dynamic and collaborative environment. The role offers meaningful ownership over billing processes while providing visibility into operational performance and financial metrics. You’ll also contribute to continuous improvement initiatives that make billing workflows more efficient and improve the customer experience. This is a strong opportunity for an organized and analytical professional who enjoys solving problems, managing deadlines, and working across teams. ### Accountabilities: - Process and validate invoices to ensure accuracy, completeness, and timely billing. - Manage end-to-end billing activities while consistently meeting established service levels and operational deadlines. - Review billing transactions against contracts, purchase orders, supporting documentation, and service records. - Coordinate with internal teams, customers, and external vendors to facilitate timely invoice processing and resolve outstanding issues. - Investigate and resolve billing discrepancies, exceptions, and escalations, ensuring issues are closed promptly and accurately. - Process billing adjustments, credit notes, corrections, and other account updates as required. - Maintain accurate billing records and safeguard data integrity across financial and operational systems. - Monitor billing dashboards, operational reports, and key performance indicators to identify issues and ensure billing accuracy and timeliness. - Prepare and analyze daily, weekly, and monthly reports covering invoice processing, billing status, exceptions, and performance metrics. - Generate and distribute reports supporting finance, billing, and operational decision-making. - Respond professionally to billing inquiries from customers, vendors, and internal stakeholders and provide timely resolutions. - Identify opportunities to streamline billing processes, improve efficiency, and enhance service quality. - Take ownership of billing accuracy, issue resolution, and the overall quality of assigned financial operations. - Collaborate effectively across functions while maintaining the ability to work independently and manage competing priorities. ## Requirements: - Previous experience in **billing, invoicing, accounts receivable, finance operations**, or a closely related field. - Strong attention to detail and a consistent commitment to accuracy in financial and operational transactions. - Excellent analytical, organizational, and problem-solving skills. - Ability to prioritize multiple responsibilities, manage deadlines, and maintain quality in a fast-paced environment. - Strong written and verbal communication skills, with the ability to communicate professionally with customers, vendors, and internal teams. - Proficiency in **Microsoft Excel** and familiarity with financial, ERP, or billing systems. - Experience with reporting, reconciliations, operational metrics, or performance dashboards is preferred. - Ability to investigate discrepancies, identify root causes, and implement practical solutions. - Comfortable working independently while contributing effectively within cross-functional and geographically diverse teams. - **Fluency in Portuguese is required; English proficiency is preferred.** - Strong customer-service mindset and commitment to delivering a high-quality experience throughout the billing lifecycle. - High level of ownership and accountability, particularly when managing financial accuracy and resolving issues. - Adaptable and comfortable working in a dynamic environment with changing priorities. - Continuous-improvement mindset, with a willingness to identify and implement better ways of working. ## Benefits: - Full-time **remote position based in Brazil**. - Opportunity to work in a dynamic, entrepreneurial, and culturally diverse global environment. - Exposure to international financial operations and collaboration with customers, vendors, and cross-functional teams. - Meaningful ownership of critical billing processes and operational outcomes. - Opportunity to contribute to process improvements and efficiency initiatives. - Collaborative workplace that values innovative thinking, accountability, and effective execution. - Opportunity to develop your financial operations, analytical, reporting, and customer-service expertise. - Global environment with exposure to diverse teams, perspectives, and business operations.