Fire Alarm Dispatcher

Job description

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies, and critical infrastructure sectors, is seeking a Fire Alarm Dispatcher to support a unique US Navy program based on the island of Diego Garcia. Job Responsibilities The Fire Alarm Dispatcher plays a critical role in emergency response operations by monitoring alarms, receiving emergency calls, and dispatching appropriate personnel to incidents. This role requires excellent communication, multitasking skills, and the ability to remain calm under pressure. Key responsibilities include, but are not limited to: Monitoring fire alarm systems and responding promptly to incoming alarm signals in accordance with established emergency protocols. Receiving emergency calls and prioritizing, categorizing, and dispatching fire department personnel to incidents. Operating communications equipment such as radios, telephones, and computer-aided dispatch (CAD) systems to coordinate emergency response activities. Maintaining clear and direct communication with responding personnel, providing real-time updates on emergency situations. Accurately documenting all received calls, dispatched units, and responses in logs for record-keeping and reporting purposes. Monitoring and verifying functionality of alarm systems, ensuring timely identification of system faults and reporting them for immediate resolution. Assisting in tracking system alarms and scheduled maintenance activities to reduce downtime or prevent system issues. Collaborating with the Fire and Emergency Services team to ensure seamless communication and coordination during all emergency situations. Minimum Requirements High school diploma or equivalent. Certifications in Telecommunicator I and II and Hazmat Awareness , in accordance with relevant standards. (New hires must obtain all required certifications within 12 months of employment to perform duties independently.) 1-3 years of experience in emergency dispatch operations, fire service communications, or a related role. Ability to remain calm under pressure and respond to emergencies effectively while ensuring prompt and accurate dispatch of personnel. Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems. Strong organizational and documentation skills to maintain accurate records of dispatching activities and alarms. Exceptional verbal communication skills to relay clear and concise information to personnel and emergency responders. Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment. Must be able to obtain and maintain facility credentials/authorization. Preferred Qualifications Prior experience in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce. Valid country driver’s license. Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide). Previous experience working in fire service dispatch operations for a government, military, or emergency response organization. Familiarity with U.S. Navy or Department of Defense fire alarm and emergency dispatch protocols. Advanced training or certification in emergency dispatch, communication systems, or situational response. Other Responsibilities Safety Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality Quality is the foundation for the management of our business and the keystone of our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to this job.