Fire, Intrusion & Access Control Service Technician

Job description

**Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!** Wachter is accepting applications for a Fire Alarm/Intrusion/Access Control Service Technician for work at various retail locations across the United States. We seek self-motivated and reliable technicians for service and special installation projects, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees. ### Benefits Package: Company Paid! - Medical, Dental, Prescription & Vision Benefits - Life, AD&D, and LTD insurance - Paid Vacation and Holidays - Company-Matched 401K and IRA Retirement Savings - Per-Diem paid when overnight travel is required - Drive time and mileage paid for use of a personal vehicle when travel is required - Company vehicle provided after orientation ### Requirements: - Field installation experience in security environments: Fire Alarm /Intrusion / Access Control - NICET certification (Preferred) - Current/valid state required Physical Security license and/or Life Safety license in the applicable technology. - Knowledgeable about NFPA standards, including NFPA 70 and 72 - Work schedule mainly during the day 8 am to 5 pm, with some night shifts. - Available and willing to work at heights of 20’-60’ on lifts. - Experience reading blueprints and site maps. - Experience with multiple Intrusion/Access system manufacturers is a plus. - Assist with pre-installation opportunities by designing and planning technical solutions. - Perform new installs and provide technical escalation support both on-site at customer locations as well as remotely via the phone and specialized tools. - Excellent customer relationship and communication skills; verbal and written. - Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle - Computer/laptop/smartphone proficiency. - Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus. - Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems. - Valid driver’s license with a clean driving record; no DUI or DWI in the last three years. ### Responsibilities: - Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN. - Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work. - Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements. - Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts. - Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics. - Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes. - Tests to ensure all newly installed fire alarm systems and component devices are operational. - Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA. - Perform any other duties not specifically statedherein, but which your supervisor may assign. - Ensure all work complies with current codes and regulations. - Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment. - Conduct tests to ensure all newly installed systems and component devices are operational. - Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements. ### Travel and Training - Valid driver’s license with a clean driving record (no DUI/DWI in the last 3 years) - Willingness to travel moderately (up to 20–30%) and work flexible shifts, including overnights - Must have reliable personal transportation for use during the initial training period; must be willing to attend a mandatory **one-week, in-person technician orientation** in Lowell, Arkansas upon hire; orientation is scheduled shortly after hire based on the next available session, and a **company vehicle will be provided upon completion of orientation**