First Line Manager

Job description

Are you looking to take the next step in your warehousing leadership career? Do you enjoy working in a fast‑moving environment where quality, customer experience and teamwork are at the heart of what you do? Are you excited by the opportunity to work on a high‑profile luxury retail contract? Here at GXO, we’re currently recruiting for a First Line Manager to join our team in Northampton . You will provide hands‑on leadership to our warehouse teams, driving performance, productivity and service across stock operation. These are full‑time, permanent roles , working any 4 on 4 off shift pattern . Pay, benefits and more: We’re looking to offer £ 30,976.40 per annum, 23 days of annual leave inclusive of bank holiday plus company‑sponsored pension, life assurance, access to our 24/7 online GP service and a comprehensive employee assistance programme. You’ll also enjoy access to our MyBenefits platform , offering high‑street discounts, cycle‑to‑work scheme, cashback cards, savings schemes and more. What you’ll do on a typical day: Take full responsibility for shift performance, leading and directing warehouse operatives to ensure productivity, accuracy and service levels are consistently achieved Monitor and analyse team performance using operational systems (such as WMS and reporting tools), identifying trends and implementing actions to improve efficiency and output Lead, coach and develop your team through regular engagement, including 1‑2‑1s, performance reviews and training plans, building a high‑performance and engaged workforce Ensure full compliance with health & safety standards, promoting a safety‑first culture through visible leadership and adherence to all procedures and policies Drive continuous improvement activities across the operation, identifying process inefficiencies and implementing solutions to enhance performance and reduce risk What you need to succeed at GXO: Proven leadership experience within a warehouse, fulfilment or outbound environment Ability to coach, develop and motivate teams to deliver high performance Strong communication skills, both written and verbal Good understanding of warehouse processes and system usage Calm, organised approach with excellent attention to detail We engineer faster, smarter, leaner supply chains GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.