First Mile Hub Supervisor (Banha)

Job description

**About the role** We are seeking a hands-on and detail-oriented **First-Mile Hub Supervisor** to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence. Job code: New 2026OPER-587 ### Responsibilities - Supervise and manage the **first-mile hub operations**, ensuring parcels are received, sorted, and dispatched accurately and on time. - Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets. - Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence. - Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability. - Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer. - Implement and maintain **health, safety, and compliance standards** within the hub. - Optimize resources (staff, equipment, space) to meet volume demands efficiently. - Handle operational issues and escalations, ensuring quick resolution and minimal service disruption. - Conduct daily shift briefings, monitor staff performance, and provide training where needed. - Generate operational reports and highlight improvement areas to management. ### Qualifications - Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field. - 3–4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role. - Strong leadership and team management skills with the ability to motivate frontline staff. - Knowledge of first-mile/last-mile logistics processes and parcel handling standards. - Proficient in using logistics systems, scanners, and MS Office tools. - Good communication and problem-solving skills. - Ability to work under pressure and manage high-volume operations. - Flexibility to work shifts, weekends, and holidays as required. ### What we offer - Opportunity to be part of a fast-growing logistics company. - Competitive salary and benefits. - Career development and growth within Operations. - A dynamic and supportive work environment.