Fitness Manager

Job description

About Us At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Compensation Salary Range: $100,000.00 - $130,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview The Fitness Manager is responsible for leading, developing, and overseeing all fitness programming and operations at the Club, delivering a high-quality, inclusive wellness experience for members of all ages and ability levels. This role provides day-to-day leadership for personal trainers and group fitness instructors, ensures consistency and excellence in programming, and serves as a visible ambassador for the Club’s fitness culture. The Fitness Manager is accountable for program quality, staff performance, member satisfaction, and department revenue growth. By balancing hands-on leadership with strategic oversight, this position supports the Club’s commitment to wellness, hospitality, and personalized service while driving participation and financial performance. Essential Duties and Responsibilities Program Leadership & Development • Develop, manage, and evolve a comprehensive fitness program serving a wide range of member interests and ability levels. • Oversee offerings across multiple disciplines including strength training, group fitness, yoga, spin, Pilates, dance fitness, HIIT, somatics, and specialty programs. • Partner with the Director of Club Operations and Club General Manager to design and launch new programs, events, and seasonal initiatives. • Ensure all fitness programming aligns with Club standards, brand positioning, and member expectations. • Monitor industry trends and best practices to keep offerings current and competitive. Staff Management & Scheduling • Recruit, supervise, mentor, and support personal trainers and group fitness instructors. • Manage instructor scheduling, payroll submissions, and class coverage to ensure consistent service levels. • Serve as the primary point of contact for personal training inquiries, matching members with appropriate trainers based on goals and experience. • Provide ongoing coaching and performance feedback to support professional development and accountability. • Model professionalism, technical expertise, and service standards at all times. Member Experience & Engagement • Maintain a visible and approachable presence in fitness spaces and at Club events. • Serve as the primary resource for member questions, recommendations, and fitness related concerns. • Address and resolve feedback related to programming, instructor coverage, and scheduling. • Oversee execution of the Safe Lifter program, providing guidance and stepping in to deliver sessions only when necessary. • Foster an inclusive, welcoming environment rooted in encouragement, safety, and personalization. Operations & Technology • Manage Technogym scheduling software, ensuring accuracy of schedules, instructor assignments, and program information. • Monitor facility conditions and equipment performance; recommend replacements or upgrades with approval from the Club General Manager • Act as the primary liaison with the Club’s equipment maintenance vendor (Club Care),ensuring preventative maintenance, service documentation, and equipment uptime. • Review Club Care invoices for accuracy prior to submission for final approval. • Support clean, organized, and well-maintained fitness spaces in partnership with Operations and Engineering teams. Revenue Growth & Performance Management • Utilize historical data, participation trends, and member feedback to drive personal training and group fitness revenue growth. • Partner with Club leadership to establish performance benchmarks, utilization goals, and financial targets. • Track participation, instructor performance, and member satisfaction, adjusting programming as needed to optimize results. • Balance personal training delivery with leadership responsibilities to ensure sustainable department performance Qualifications and Skills • Strong knowledge of fitness programming across multiple modalities. • Proven leadership and mentorship capability. • Excellent communication skills with diverse age groups and fitness levels. • Strong organizational skills and attention to detail. • Proficiency with scheduling and management software (Technogym preferred). • Member-focused, approachable, and service-oriented. • Minimum five years of fitness or wellness management experience. • Nationally recognized fitness certifications (NASM, ACE, ACSM, or equivalent) preferred. • CPR/AED certification preferred or willingness to obtain. • Demonstrated success driving engagement, utilization, and revenue growth. Benefits HEI Hotels and Resorts offers a comprehensive benefits package designed to support your physical, mental, and financial well-being, including medical, dental, vision, 401(k) with company match, paid time off, and hotel room discounts. Eligibility and specific offerings may vary by position and location. Equal Opportunity Employer HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.