Fixed Access Performance Expert

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Fixed Access Performance and Benchmarking Expert to support the stability, performance improvement and customer experience of Fixed Networks across Vodafone’s European markets. The role focuses on defining and reviewing Fixed Access Network KPIs, supporting KPI dashboards and automation, coordinating internal and competitive benchmarking frameworks, and enabling best-practice sharing across markets. This role sits within Group Network Fixed Access Engineering, in the Fixed Network Performance department, and works across EU markets with engineering teams, vendors and related stakeholders to investigate service performance issues and identify opportunities for network performance improvement What you’ll do Investigate performance issues with market teams and support root cause analysis to identify improvement actions. Coordinate fixes and performance improvement initiatives with vendors and markets. Define and track key KPIs to monitor Fixed Access network and customer experience performance. Build dashboards and reports that provide clear performance insights and support decision-making. Improve automation and data quality in collaboration with Big Data teams. Support benchmarking activities, planning and performance assessments across markets. Share best practices across markets and encourage the adoption of successful improvement initiatives. Summarise results and present performance insights to stakeholders and leadership forums. Identify optimisation opportunities and support their implementation to improve customer experience. Contribute to competitive and internal benchmarking frameworks across European markets. Who you are You enjoy turning KPIs into clear insights and improvement actions, and can communicate your findings to different audiences. You have a degree, or equivalent experience, in a STEM (Science, Technology, Engineering or Mathematics) field. You have experience or a strong interest in Fixed Access technologies such as FTTH, HFC or xDSL and network performance topics. You are comfortable using KPIs to understand performance trends and creating dashboards or reports to support performance improvements. You can collaborate effectively across teams, markets and vendors while building strong stakeholder relationships. You are fluent in English and able to present technical findings clearly to different audiences. You have an understanding of how to optimise network performance and customer experience. You can plan improvement priorities together with market teams. You are comfortable working across engineering, deployment, analytics and business teams. You can present results, recommendations and performance trends clearly to stakeholders. You are familiar with benchmarking and analytics tools such as Power BI, Tableau or similar. Experience with automation or scripting (e.g. Python) is an advantage. Experience working in multinational or cross-functional environments is an advantage Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Hybrid way of working Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. Special discounts for gyms and retailers Annual Company Bonus Loyalty Programme Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. Special Paternal Program - 4 months of paid paternity leave What skills you will learn Advanced Fixed Access Network performance management across HFC, FTTH, xDSL, Wholesale and related fixed technologies. Practical approaches to KPI design, reporting, benchmarking and performance optimisation across multinational network environments. Data analysis, KPI correlation and dashboarding practices using tools such as Tableau, Qlik, Power BI and automation scripting. Cross-market project leadership, stakeholder engagement and vendor coordination for network performance initiatives. Root cause analysis techniques for identifying, investigating and resolving fixed network performance degradation. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS on LinkedIn Facebook: VOIS on Facebook Instagram: VOIS on Instagram You can also chat with our employees to learn more about our projects: Chat with VOIS employees