Fixed Core 2nd Line Operations Manager

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do The purpose of this role is to be responsible on management of Level-2 Network Operation, Maintenance and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services and Products in based on 7/24/365 time To lead and perform L2 Operations and maintenance activities of Fixed Data Core Network. Responsible for all Level 2 Operations (integration, roll-out, acceptance, troubleshooting, configuration management, SLA/OLA management, etc) for corresponding products and services Managing and organizing group staff, working with Network Planning and regarding departments. Organize and manage Fixed Data Core Network Level-2 Operation processes with NOC Departments, Planning Departments, Regulation, IT and Business Departments. Taking necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs. Interfering when needed, ensuring escalation and reporting to other departments within this scope realising works below mentioned. Performing corrective works and taking necessary actions to define root causes problems in case of a defect or an interruption in network. Determining and correcting of the wrong configurations within health check Making necessary health care checks regularly. Supporting Level-1 Team for solving alarms, events and troubleshooting issues. Manage and operate Fixed Data Core Network Transformation in scope of Technology Evolution, SDN, Digitalization and AI based Applications. Create and develop capacity, quality and fault report for Fixed Data Core Network systems to increase service quality All activities and work done according predefined by Fixed Data Core Network Operation with reporting. Manage and coordinate vendor processes and operational activities. Manage and coordinate acceptance tests of Fixed Data Core Network equipment and deployments, identification of non-conformities and taking corrective actions Definition of Vodafone requirements and ensuring development at technology level is provided by vendors Taking pro-active role to manage operational process of projects executed within NOC as well as Central Planning departments. Who you are • Good communication skills • Ability to work with ambitious timelines in a dynamic, high-growth environment. • Strong communication / interpersonal and decision-making skills – ability to balance conflicting interests. • Supply high concentration and attention. • Strong analytical skills and problem-solving abilities, ability to multi-task. • Graduate from Electronic, Computer&Science, Telecommunication Engineering. • Experience and in-depth understanding on IP and Data Center Networks • Have minimum 8 years of experience in Telecommunication • Supply high concentration and attention. • To have intermediate or advance level of English. • Have not restriction for mobility • Takes personal responsibility Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you We like to keep them flexible: • Vflexy: Flexible Benefits Program • Hybrid working kit • Ergonomic kit allowance • Digital meal voucher • Flexible transportation allowance. • Employee assistance hotline & counselling • Comprehensive and flexible private health insurance • Discounted price deals for wide range of products & services Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: Instagram: Youtube: Data Privacy By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at for further details. Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can.