Fixed Operations Field Specialist

Job description

Why Join Us? At MSX, you will drive operational excellence and elevate customer satisfaction across client's dealership Fixed Operations. In this field-based role, you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes. Make a Difference As a Fixed Operations Field Specialist, you’ll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact. By analyzing: Current capacity and workflow Technician mix Customer experience You’ll determine how Express Service can unlock additional main shop availability for customer pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times. What You’ll Do Be the expert: Guide dealerships through installation, training, and adoption/growth of their Express Service business Coach and mentor : Empower dealerships to embrace and confidently leverage Express Service to get the most out of it. Solve challenges : Listen, analyze feedback, and develop action plans that improve efficiency and performance. Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message. Leverage technology : Use Express Service tools and data-driven insights to drive utilization and success. Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact. What You Bring 3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background. Proven ability to coach, train, and influence dealership personnel. Strong analytical skills; comfortable interpreting KPIs and Repair Order data. Excellent communication and presentation abilities. Highly organized, self-motivated, and able to manage extensive travel. Confidence in engaging with all levels of dealership staff. Proficiency with Microsoft Office Suite. Valid driver’s license and clean driving record. Home base within assigned territory and reliable vehicle. Ability to travel up to 80% (mix of driving and flights, with overnights). High school diploma or General Equivalency Diploma (GED) is required Bonus Points If You Have Prior roles as Service Advisor, Express Service Consultant, or Service Manager. A college degree (or are currently working toward one). Background in teaching, training, or coaching. Experience working in fast-paced, independent roles where you set the tone for success. Strong organizational skills and a proactive mindset. Natural teaching mindset—always seeking improvement. Passion for making a difference and driving success. MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.