Fixed Operations Specialist

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a **Fixed Operations Specialist** to serve as a trusted advisor to our dealership partners. In this field-based role, you will work directly with dealership service departments to improve performance, strengthen customer retention strategies, provide training and coaching, and help dealerships maximize the value of APCO's programs and services. ### What You'll Do **Dealer Relationship Management** - Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff - Serve as a trusted resource and consultant for dealership fixed operations teams - Develop retention strategies that strengthen existing dealer partnerships and support revenue growth - Identify opportunities to improve dealership performance and customer experience **Training & Performance Coaching** - Conduct one-on-one development sessions with service personnel and leadership - Support dealerships in implementing effective customer retention and service lane processes - Reinforce performance expectations and operational best practices through ongoing coaching and follow-up **Compliance & Operational Support** - Provide guidance and support related to APCO products, processes, and service center operations - Communicate effectively with dealership personnel to execute initiatives and drive results **Territory Management** - Travel regularly to dealerships to provide onsite support, coaching, and consultation - Prioritize activities and manage schedules independently to maximize effectiveness - Track activity, opportunities, and dealer engagement to support retention and growth objectives ### What Makes You Successful You thrive on building relationships and influencing outcomes. You enjoy working directly with dealership teams, helping them improve performance, and identifying opportunities to drive results. You are self-motivated, competitive, and comfortable working independently while managing multiple priorities. You combine strong business acumen with coaching and communication skills, allowing you to build credibility and trust with dealership personnel at every level. ### Basic Qualifications - High school diploma or GED - Minimum of 2 years of automotive service center experience - Strong communication, presentation, and relationship-building skills - Ability to travel within assigned territory - Valid driver's license and ability to safely operate a motor vehicle ### Preferred Qualifications - Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager - Experience in automotive sales, service training, dealership consulting, or vendor services ### This Role Might Be a Great Fit If You… - Enjoy working directly with dealership teams - Like coaching, mentoring, and developing others - Are passionate about improving dealership performance - Thrive in a field-based, relationship-driven environment - Want a role that combines training, consulting, business development, and account management ### Travel Requirements This is a field-based position requiring up to **80% overnight travel** throughout an assigned territory. The role involves visiting dealership locations, conducting onsite training and coaching, and supporting dealership operations in person. ### What We Offer - Competitive compensation and incentive opportunities - Medical, dental, and vision coverage - 401(k) with company match - Professional development and growth opportunities - The opportunity to work directly with dealership leaders and influence business results