Fleet Operations Technician - USA

Job description

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE: Ever dream about being in tech but aren’t quite ready to trade in your cowboy boots? Look no further. We’re looking for a motivated, high performing Fleet Operations Technician to join our growing team and oversee the maintenance of Halter’s infrastructure in the USA. Halter has real momentum in the USA. We’ve got ranchers who rely on us every day, a team on the ground, and a proven product. But we’re still early in this market, and there’s a lot of building still to do. You’ll play a key role in shaping how we operate here, building an efficient operational system, and resolving the market-specific challenges that come with scaling across a country this size. This position requires versatility and adaptability. One moment you’re repairing and upgrading infrastructure, the next you’re delivering towers and collars to a new ranch. You’ll be the go-to person, responsible for making sure tasks get done efficiently and effectively for an unmatched customer experience. You’ll work closely with a dedicated team both in the USA and at Halter’s Auckland HQ, ensuring a collaborative and rewarding work environment. WHAT YOUR DAY COULD LOOK LIKE: - Infrastructure maintenance: Oversee the upkeep and repair of Halter’s infrastructure to ensure seamless operations. - Hardware diagnosis: Diagnose any issues with our hardware and feed this information back to the relevant team. - Versatility: Move smoothly between tasks, from repairing and upgrading infrastructure to delivering towers and collars as needed. - Deployment support: Provide critical on-site support during ranch deployments, troubleshooting issues, and ensuring successful installations. - On-call: Be part of the global on-call roster to support tower-related incidents and proactively find solutions in a timely manner. - Collaboration: Work closely with the team both in the USA and at Halter’s Auckland HQ to ensure alignment and successful customer outcomes. - Problem-solving: Address and resolve technical challenges promptly and effectively, ensuring minimal disruption to ranch operations. - Adaptability: Be prepared to manage a variety of tasks, often simultaneously, to meet the dynamic needs of the role. - Data analysis: Collect, interpret, and analyze data from our hardware to optimize processes and inform decision-making. You’ll extract actionable insights that improve operational efficiency and help resolve issues proactively. - Build scalable systems: Help develop and manage a maintenance system for the USA market. We’re not starting from zero, but there’s plenty of room to build something more scalable. - Travel: With customers based across the USA, you’ll be required to travel frequently. WHO WE'RE LOOKING FOR: - Hands-on experience: Practical, hands-on experience with tools, electrical work, construction, networking, or equipment fitting is a must. - Go-getter attitude: A proactive approach, with a willingness to tackle challenges head-on and figure things out on the go. - Handiness: Practical skills and resourcefulness, with the ability to handle a wide range of tasks even without specific technical training. - Time management: Ability to manage your own time so that tasks are completed on schedule. - Team-oriented approach: Strong collaboration skills, with the ability to work effectively with colleagues across different locations. - Commitment to excellence: A dedication to providing the highest quality service, ensuring that Halter’s infrastructure is always operating at its best. - Willingness to travel: Spontaneous and planned travel will be part of this role. You might be 3 or 4 days on the road per week, and 3 nights away from home per week. BONUS QUALIFICATIONS (NOT MANDATORY TO APPLY) - Agriculture experience. While not mandatory, experience in the agriculture sector would be highly beneficial. OUR BENEFITS: - Employee Stock Ownership Plan (ESOP): Own a part of Halter and share in our growth and success - Unlimited PTO: Take time off when you need it—no accrual required, available from day one - Employee Assistance Program (EAP) & paid wellness leave: Access confidential support through JustWorks plus 3 paid wellness days per year - Comprehensive health benefits: Medical, dental, and vision coverage starting the first day of the month after you join (with most premiums covered, including 100% of employee-only health premiums on select plans) - Personal growth fund: $750 USD per year to support learning, development, or personal growth goals - Parental leave: 16 weeks paid leave for birthing parents and 8 weeks paid leave for non-birthing parents - 401(k): 100% match on the first 3% contributed, plus 50% match on the next 2% (up to a 4% employer match), with immediate vesting - Onboarding travel to New Zealand: Fly to NZ for onboarding at Halter HQ in Auckland—meet the team, visit a test farm, and immerse yourself in all things Halter OUR OFFICE FIRST APPROACH Humans are wired for connection. Being office first is a core pillar of our culture because in-person connections drive your growth, learning, impact, and relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful work together. We're office first, not office only. Working from the office is our default, but we flex when needed. We have a high-trust culture where everyone is trusted to do what's best for Halter. Our office vibe is special, the high energy and spectacular people make work enjoyable. Your growth and impact are unlimited here, coming from solving problems, innovating, and constantly learning from each other. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"