Flight Desk Agent

Job description

ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 18/09/2026 Number of positions: 1 Recruiter name: Nico Andrew Theo Botha Reference number: 73462 Workplace Type: [[cust_WorkplaceType]] Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To coordinate and prepare patients/clients for Global EMS transportation. This includes Primary and IFT activations e.g... Hems, Fixed Wing, Wing to Wing and Commercial flight activations. The services provided by ER24 is a global service hence activations will be within South Africa, African Continent and internationally (Global). KEY RESPONSIBILITY AREAS To coordinate the Helicopter Emergency Medical Services (HEMS) and Fixed Wing dispatch To provide basic flight desk administration REQUIRED EDUCATION Essential: Grade 12 Desired: BAA/ Level 3 firstaid REQUIRED EXPERIENCE Essential: Global Assistance International experience Desired: Minimum 1-year Global Assistance International Agent/ Tourism Industry Experience REQUIRED JOB SKILLS AND KNOWLEDGE Sound knowledge and competence in the Global dispatch Systems EMS environment Demonstrate a basic knowledge and application of Emergency Care inclusive of international patient care Telephonic and email etiquette Competence in Microsoft Excel, Word and Outlook Demonstrate sound knowledge of tourism industry, global geographical locations and time zones Global currencies (Dollar, Euro, Rupee) Aeromedical services International patient management Medical concierge services Medical case management Cost containment All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements. Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile